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Chris_OVO
Community Manager
Chris_OVO
Community Manager
September 20, 2024
News

For our Boost members: The Boost App is shutting down soon

  • September 20, 2024
  • 28 replies
  • 1724 views
For our Boost members: The Boost App is shutting down soon

Updated on 22/01/25 by Abby_OVO

 

Reminder: the Boost top up app closed on the 3rd of December.

 

Boost customers are moving to OVO. That means this app will close on the 3rd of December 2024. If you've already moved to OVO, please download and register for the OVO Energy Top-Up app. Find out more about the move to OVO at http://boostpower.co.uk/ovo-move

 

If you're a Boost customer and have already migrated over to OVO Pay As You Go but are still using the Boost app, you should've received an SMS from us to remind you of the changes.

 

To download and register for the OVO Energy Top-Up app. You can find it in the App Store and on Google Play.

    28 replies

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    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    October 5, 2024

    Hi @trutza20 ,

    If you have Key/Card Meters, just keep using the same key/card and it’ll work just fine.

    If you have Smart Meters, please head to https://ovoenergypayments.paypoint.com and set up an account there. If you need the account numbers, call 0330 175 9669.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      October 5, 2024

      Hi @JaxsHunt0902 ,

      Yep, it’ll come over automatically.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        October 5, 2024

        Hi,

        Please call 0330 175 9669 for this one.

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          Abby_OVO
          Community Manager
          Abby_OVO
          Community Manager
          October 7, 2024

          Hey @trutza20 

           

          I’m glad to see one of our fab volunteers, Blastoise186, has already stopped by with some great advice!

           

          We’ve also got a topic here on the forum that may be useful too: 

           

          If you have any other issues feel free to pop back anytime. 

          Currently Playing: She's Electric
          Emmanuelle_OVO
          Retired Moderator
          Emmanuelle_OVO
          Retired Moderator
          October 7, 2024

          Hey @JaxsHunt0902

           

          Welcome to the OVO Online Community

           

          Let us know if you have any further issues after you’ve contacted the support team. 

          Renewable Energy? Big Fan.
          S
          Newcomer
          Selitra
          Newcomer
          October 9, 2024

          Please I need your help 

          Blastoise186
          Super User
          Blastoise186Super User
          Super User
          October 9, 2024

          Hi @Selitra ,

          You need to tell us more about what your problem is in order to get advice. Please give us further details.

          Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          S
          Newcomer
          Selitra
          Newcomer
          October 9, 2024

          I was boost customer and now I found that I can't top up the meter cause they moved to OVO.

           

          Blastoise186
          Super User
          Blastoise186Super User
          Super User
          October 9, 2024

          I see.

          In that case, please call 0330 175 9669 to get the account numbers, then head to https://ovoenergypayments.paypoint.com to set up an account - you’ll then be able to top-up.

          Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
            Emmanuelle_OVO
            Retired Moderator
            Emmanuelle_OVO
            Retired Moderator
            October 10, 2024

            Hey @Selitra 

             

            Really sorry for the issues you’re having. Is this resolved now? To download and register for the OVO Energy Top-Up app. You can find it in the App Store and on Google Play.

             

            I can see Blastoise has given some helpful advice here:

             

            I see.

            In that case, please call 0330 175 9669 to get the account numbers, then head to https://ovoenergypayments.paypoint.com to set up an account - you’ll then be able to top-up.

             

            We have some forum topics that might be useful to you:

             

             

            Please keep us posted with how you get on

            Renewable Energy? Big Fan.
              Show more replies
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