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Best answer by Emmanuelle_OVO

Updated on 26/07/24 by Emmanuelle_OVO:

Want to get closer to your energy usage? Why not download the Beyond App:

 

 

 

Hey @andrew_gr,

 

I’m sorry to hear that,

 

You should still be able to use the energy insights. This energy tracker page on the website might be helpful. Do you have half hourly readings? 

 

It might be worth contacting the support team if the link I’ve sent doesn’t help, I wonder if the issue is account specific. 

23 replies

Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVOSolved
Retired Moderator
January 30, 2024

Updated on 26/07/24 by Emmanuelle_OVO:

Want to get closer to your energy usage? Why not download the Beyond App:

 

 

 

Hey @andrew_gr,

 

I’m sorry to hear that,

 

You should still be able to use the energy insights. This energy tracker page on the website might be helpful. Do you have half hourly readings? 

 

It might be worth contacting the support team if the link I’ve sent doesn’t help, I wonder if the issue is account specific. 

Renewable Energy? Big Fan.
S
Rank 2
Sally123
Rank 2
March 7, 2024

/Energy Insights : Yes I have half hourly readings but my insight energy  usage stopped sending weekly updates on the website in Feb 2024. Anyone know why? I found it really useful to judge if I was easing off the effort….. Has anyone else stopped getting their results?

Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
March 8, 2024

Are you able to upload a screenshot please @Sally123 (Please don’t include any personal information in the screenshot)? I’m a little bit confused as to what you’re referring to. 

 

 

Renewable Energy? Big Fan.
S
Rank 2
Sally123
Rank 2
March 10, 2024

Hi Emmanuelle, strange but customer support wasn’t sure what I was talking abouut either.

From main website

Click on home

Click on energy insights

Click on energy usage and you get …...

How we calculate your energy use

  • Electricity

  • Gas

 

Mon 12th February - Sun 18th February

You used 52% less electricity than similar OVO homes last week

13.84 kWh

Your home

28.81 kWh

Similar OVO homes

kWh

Cost

Compare to last week

* All categories in breakdown are estimated, excludes standing charge, VAT and any other cost. (This information is not used to calculate your bill.)

 

Entertainment & Computing

A
Anonymous
April 16, 2024

I have the same problem and my meter is sending half hourly readings. I don't have the time to waste contacting customer services. OVO, please fix this

S
Rank 2
Sally123
Rank 2
April 16, 2024

I did contact themm someone called and said they would look into it, that was a month ago and nothing since

A
Anonymous
April 16, 2024

Thanks Sally, that's par for the course with these big companies.  The systems are so complex, very few staff understand them

    Shads_OVO
    Retired Moderator
    Shads_OVO
    Retired Moderator
    April 16, 2024

    Hi @Sally123 and @andrew_gr,

     

    I’m really sorry to hear that this is still on-going. Are either of you able to provide screenshots of what you’re seeing so we can look into this further for you?

    A
    Anonymous
    April 16, 2024

    Energy insights at bottom of usage page, but nothing shown.  Eg entertainment,heating,lighting etc, nothing

    Firedog
    Super User
    FiredogSuper User
    Super User
    April 16, 2024

    @andrew_gr  Sally said she was using the website. Are you perhaps using the app?

    We’ve come across a few cases before of bits missing from pages at the account.ovoenergy.com website. The remedy in most cases was (a) adjusting any adblockers or similar browser extensions, or (b) adjusting (relaxing) the security measures in place for the site. How to do this depends of course on the browser and browser version in use.  

    On my version of the app (Android, v.19.1.0 CodePush v459), the insights are now headed See where your energy goes, with a link to the details under Estimated use. This bit is immediately below the usage information, not at the bottom of the page. 

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
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