Updated on 06/01/25 by Abby_OVO
I’ve recently been advised that a smart export guarantee (SEG) applicant is only eligible for SEG once an export supply number (MPAN) has been created. As soon as that's been done we ask the customer for an opening reading which is the point they will be paid from. Unfortunately we cannot make payment for anything exported before then.
At the moment there’s a longer time frame than usual for applications and emails to the SEG team. Any customers still waiting to be set up may wish to cancel their SEG application with OVO and re-apply elsewhere as a different supplier may be able to register them quicker. It's not ideal by any means but unfortunately we can't process any quicker than we currently are.
We’ve made a guide on the Smart Export Guarantee here:
Yes as PeterR mentioned, if your solar panels are generating more energy than the house is consuming, it will get exported. That leads me to think the meter will be tracking it, @Osprey1. I may be wrong of course!
I’ve copied some info from this topic to make sure you know where to track export:
Our Smart meters do track how much energy you’re exporting if you’ve got solar panels. To take your export reading check the instructions for your meter type below:
For an ‘Aclara’ meter (Elec MSN has an 'M')
Electricity - There’s 2 buttons on an electricity meter. Pressing ‘B’ will cycle through all the menus on the meter screen and pressing ‘A’ will cycle through all the sub menus. To take an electricity reading, press ‘A’ three times - ‘TOU rate 1’ will be the electricity reading. For Economy 7 members, pressing ‘A’ a fourth time will show the second reading labelled ‘TOU rate 2’.
To get your export, that’s on the first submenu. So press A repeatedly to toggle through till you see ‘Total active export’.
