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Rank 5
November 7, 2024
Solved

Delay in Power Move results and credit

  • November 7, 2024
  • 29 replies
  • 474 views

Has anyone received their results for October ???  I hit the max the max target  every month since the start of this, but I haven't heard ANYTHING about the results for October !!!!  Before, we'd get the results almost straight away !!!  I called OVO and I'm definitely signed up for the Power Move (haven't heard anything about the Flex thingy!!!) but no results!!!  I know I hit max target !!!!  Any advice would be appreciated!!!  Thanks !!! Mike

Best answer by Emmanuelle_OVO

Updated on 19/11/24 by Abby_OVO

 

Payments for the most recent challenge have now all been applied.

 

If you can’t see your expected credit, let us know in the comments below and we’ll do our best to help find out why.

 

Check out the dedicated Power Move FAQs page here.

 

Please expect a delay in payments this month due to a slight change to how your Power Move data is calculated. The team has provided an update below regarding some recent issues with collecting data from smart meters and the changes that were made to improve this for everyone. 


“Our consumption data collection and calculation process previously ran from 1 pm each day, collecting consumption data from the day before. We've since identified that some data now doesn't return until later in the day after the calculation process has been completed, so for the day before you may have been classed as 'no-data' which is why some of you may have seen in your progress update that we don't have enough data to calculate your progress.

We've now moved our process to run later in the day and have been testing to ensure this pulls through as much data as possible. There will still be some circumstances where we couldn't retrieve any data for a genuine reason, but the tests have seen a dramatic reduction in the number of customers with 'no data' we've had so far in October.

At the end of October, we will calculate rewards and look to pull through data from the first 2 weeks of October that have previously been flagged as not having any. We will only use this data for your end-of-month results if it positively impacts your peak %, e.g. you now earn a reward or go up a tier, if it would negatively impact your end-of-month results then we will honour the more positive result and reward.”


When they were collecting the data needed to calculate your Power Move data, the system was running too early, causing some of the data to be missing. They’ve trialled a new time for collecting the data and have seen a huge improvement so far. They’ll need to process payments this month manually, which means a small delay until the credits arrive, but it’s nothing to worry about. You should receive an email confirmation of your award.


Things should return to normal in November with the process being fully automated and the feedback we’ve had from users has helped us make improvements that are helping everyone.

29 replies

Rank 2
November 8, 2024

If you don't use much electricity during the peak hours, currently 4-7, then you don't have much to MOVE out of them.

As the name says it is Power MOVE,  if there is no usage that you can move then ……

It's just one of those things, attaining a Power MOVE reward is possible for many - but not possible for everyone.

The idea is to move away your electricity use from 4-7pm to another time during the same day. In other words, during the 4-7pm time it should be no more than 12% of your daily use. Weekends are counted slightly differently. 

November 10, 2024

…..

To reinforce that point - in all the PM posts on this forum I have never seen anyone who has a gas cooker and has been able to meet the PM target by shifting other usage.

I do. I got a TATSUJIN portable gas stove with side loading canisters. I take a 10 mile/3 hr walk during peak period and gas cook after 7pm winter, 9pm summer. Still only using less than 2 kWh per day. I guess that would put me in the lowest users group. Still hitting the full PM target every time. I've been able to meet the PM target by shifting other usage.

 

Rank 2
November 10, 2024

Is anyone still waiting for their power move to be added/deducted from their bill? I had £15 on the app but only my £3 has been deducted from power move flex 

Rank 2
November 10, 2024

I have had the power up/ power down credit added to current bill although no email.to say which day(s) i earnt it from, however,  the Power Move i think goes on next bill.

Rank 5
November 10, 2024

Personally, I find the whole accounts system tricky to track. I have power move, charge anytime and heat pump plus. My bill runs from the 11th to the 10th of the month, but the credits run on the basis of the last calendar month. Also sometimes it seems that the heat pump plus data is not credited on time to meet the deadline for the monthly bill. It generally works out eventually. Where it falls down is if, as has happened to me, your smart meter or car charger stop communicating for a period. You don’t realise this has happened until you get the bill. There is also no way that I can see of knowing how much heat pump credit you are accumulating through the month as you can with charge anytime, though even with that it just gives you the kWh or £ but not when they calculated so you cannot get a direct comparison on day by day basis with you local data.

as I say, generally it’s works out eventually, but it would be a lot easier if they reported each section with a date and time when they took the readings so you could see what period they were calculating on for each sub section.

 

Deanna Troi
Newcomer
Newcomer
November 10, 2024

My ‘power move credit’ is missing from  this months bill. Had email saying I had earned it. App says I achieved it too.

This has happened once before and it did get credited the following month. 
Very annoying as you have to remember to check. 
Wondering if I should email them but others have reported similar here so I will make a note and just hope it does appear.


 

Newcomer
November 10, 2024

Can anyone  tell me if power move includes gas or is it just electric ? 

Nukecad
Super User
Super User
November 10, 2024

That’s good to hear @Kall 

Very low electricity users should also be able to make the targets, as long as most of it is used outside of PM peak hours, it’s just more difficult to do and takes more thinking about.

Not everyone would want to go for a 3 hour walk everyday on cold dark (wet) winter nights, you could go to the pub but that would blow your PM reward in one night.

Of course the gas doesn’t count for PM at all so you could cook on gas whenever you like.
As long as you didn’t use an electric kettle too, and cooked by rechargable lighting or torchlight.

Set up a tent in the garden and go camping for 3 hours each weekday? (Only joking, but ….)😄

 

I said, Hey - Watts going on.
Rank 2
November 10, 2024

Very low electricity users should also be able to make the targets, as long as most of it is used outside of PM peak hours, it’s just more difficult to do and takes more thinking about.

They do. 

Nukecad
Super User
Super User
November 10, 2024

Two things to note.

Firstly -
Power Move and Power Move Flex are different schemes with different rules and different rewards.

Second -
The (probable) reason fo the delay in getting the reward/credit on your bill.
Now that Power Move has moved into Beyond it is being administered slightly differently.

One change that could easily cause that delay in processing the credits to your billing could be due to them now checking back for any days that had missing data and including them if they can.
That’s a good thing for PM participants and means that as many days as possible can now be included, but those extra checks will take time.
(Hopefully they can automate them better and speed them up in future?).

However as it stands that change may mean that if your billing period end is towards the start of a new calendar month (in the first half of the month?) then the PM reward/credit for the  previous month may not make it in time for that bill, and so it will have to be credited on your next bill.

In the end that’s just due to PM running by calendar months, whereas you billing period doesn’t.

I said, Hey - Watts going on.