Delay in getting export MPAN

I have now been advised that my Export MPAN has been created but not yet registered with my FIT buyer.  How and to whom do I complain about the excessive delays?

https://ovoenergy.com/feedback if that happens to be OVO.

Otherwise, whoever the FiT/SEG Supplier is

You say you are with Scottish Power for FIT, so

https://www.scottishpower.co.uk/support-centre/complaints

I enquired of British Gas how long it would take to get registered for Export,  they replied as follows

Thanks for your interest in becoming a British Gas Smart Export Guarantee customer. Unfortunately, we're unable to accept your application because you’re already receiving export payments under the Feed in Tariff (FiT) scheme.

Im sure this is incorrect

comments?
 

If you are already receiving FiT, you can’t get SEG as well. It sounds like you applied for the wrong scheme.

@jaybell if you registered for FIT you don’t need to register again for SEG. I may be wrong but it sounds as if you have had a solar system for a while (FIT applications were ended some time ago but existing systems remain on it).

If you have had a smart meter fitted as you mention, you don’t need to re-register and being on the FIT scheme is better financially than SEG. 
Hope that makes sense. 

BPlightlog..thanks.  I am keeping my FIt and only wish to change my “deemed” export to a buyer under the SEG guarantee.  This is allowed. So I am looking for electricity buyers to take my export, and the British gas enquiry produced the result I quoted above.

if I can export under SEG it will benefit me as I am producing power from panels that are well in excess of my usage and I want to benefit from that with a better rate than the deemed export rate which assumes only 50%.

However if I install storage batteries cab I still get SEG export?

That is right you can swap your FIT  deemed export for SEG

There is some information here for anyone reading this

https://energysavingtrust.org.uk/grants-and-loans/feed-in-tariff/

SEG and battery storage isn't clear cut as it has been left up to suppliers, so you would need to check individual contracts

https://energysavingtrust.org.uk/advice/smart-export-guarantee/

Octopus currently process the vast majority of SEG applications, so it would probably be worth asking them if they can offer what you are after.

Have a look at the Outgoing Octopus Product (different from their standard SEG offer) . This does allow batteries, you can charge the batteries from the grid, and you can give up your deemed export FIT for this. There are some time limitations.

From the Octopus website. 

Under FiT guidelines, you get paid for being a generator, and paid for whatever you export.

You won’t be able to receive FiT export payments whilst also being on the Outgoing Octopus tariff. However, you will still be able to receive your generation payments. When you sign up to the Outgoing Octopus, you will be required to opt out of your deemed export payments from your existing FiT supplier (but there’s no requirement to switch your FiT contract to Octopus.)

For new installations (that is, after the FiT closure date of 1/4/2019) we’ll still require a copy of your Microgeneration Certificate Scheme (MSC) certification in order to get you onto the tariff.

Hi @jaybell I have a FIT scheme not SEG so I’m not sure of the full SEG rules. I do know that under FIT you are not allowed to export from a battery storage system and generally the assumed 50% export is more than actual - yours may of course be quite different. 
Presumably you have a generation meter, separate to the smart meter but then you are looking to use the smart meter to measure export?