Delay in getting export MPAN

Actually on the page link that @Jeffus posted on SEG, there is something about storage systems.

That is correct. 

For example the Octopus standard SEG product only allows green energy.

The Outgoing Octopus product does allow anything and you can give up your deemed export FIT for that. Probably the most flexible and generous payments at the moment. But i don't know how generous your FIT deemed export is of course. Octopus do warn it may not be worth giving up your deemed FIT payments. 

Plus there are limitations on what regular tariff you can choose (not Octopus Go).  So depends on what you are after. There are quite a few other interesting Octopus tariff you could use with Octopus Outgoing. 

Thanks for all that info, very useful.  I think we all agree that the reply I quoted from British gas  above is incorrect.

You may need to invoke the removal of your FIT export before being able to apply for the SEG version although it sounds like the octopus system has that built in to its process

Well amazingly I have today had confirmation of my Export Mpan and a promise to get all my export paid. And keeping the current FIT payments is confirmed. Just regular meter readings required

still no clue about whether if batteries are installed, any export payment is still possible even if some of the export comes from batteries rather than the panels…..

Hi , who sent you the export MPAN? I'm not with ovo but have tried the SEG licensee, my supplier and uk power networks, none of whom help. 

I applied for SEG as soon as my smart meter was installed, March 2022. Huge delay in acknowledging but finally in Feb 2023 got confirmation of Export Mpan and told effective date would be after next FIT reading.   I tried to raise complaints about delay but got nowhere.

A tip…. make sure you know how to read your meter for export, my buyer also needed photographs at start date and  at each reading

Did you take your complaint to the Energy Ombudsman? 

Hi jaybell, thanks but who actually sent you the export MPAN?

Hi again. I get my FIT and  SEG from Scottish Power. They mailed me to say the Export MPAN number had been issued.  My current supplier is British Gas.

I had had many conversations with their Help desk after the application was sent in last March to try and ascertain what the delay was: the response was their SEG

staff were overwhelmed with applications and told me that others companies were in the same situation.   See the various messages on this site in this topic:   All complained about the delay in getting an Export MPAN.  

I did consider going to the Energy Ombudsman and enquired how long it would take to deal with it and the answer was “ at least one month”.