Skip to main content
N
Rank 2
Nipersmum
Rank 2
August 5, 2022
Solved

Daily, weekly and monthly usage cost data is missing from online account and app?

  • August 5, 2022
  • 29 replies
  • 2050 views

Since the beginning of the month I have been unable to see my usage cost data on my account page. Kwh is fine and the in home monitor is working fine. Is it just me or is there a general problem?

Best answer by Jeffus

Updated on 17/12/24 by Abby_OVO

 

I don't work for OVO. 

 

On the daily tab the 30 min or hourly breakdown is in kWh for both gas and electricity.  There isn't an option for 30min or 1hr costs. It has been raised as something to perhaps change in the future. It would be useful to have. Some of the downsides are:

- sometimes the 30min/hourly data is missing for a few hours, nothing to do with OVO, for example if meters are in an area the signal isn't great. 

- the 30min/hourly readings are not added up to make the daily reading. Smart meters send a separate daily reading. The daily reading is what drives your bills on regular tariff. 

 

It is the same on the app and website. 

 

There is a slight difference on the app in that the daily tab does have cost total for the day (ex VAT and ex standing charge) as well as the 30min or 1 hour kWh breakdown.  

 

This may be different depending on what billing platform you are on and what version of the app you are on. 

 

There is an Idea you can vote for if you are interested in having the 30min/1 hourly costs. 

 

29 replies

D
Newcomer
dawnie_lou
Newcomer
August 6, 2022

This has happened to me too. I can’t see costing only kw usage since last week of July. I thought it was because I’d accidentally signed up to a fixe rate and had cancelled this. Anyone else having issues? 

Jeffus
Rank 20
Jeffus
Rank 20
August 7, 2022

Hi @Nipersmum , @dawnie_lou

Is it the same on the app and the website?

Is it the same on Daily, Monthly, Yearly tab?

Is it the same for gas and electric? 

    N
    Rank 2
    NipersmumAuthor
    Rank 2
    August 7, 2022

    Hi Jeffus

    I don’t have gas.

    Website and app will only give monthly costs until April and no daily costs at all. Website only gives a message saying ‘Looks like we coudn’t find some of your usage data’

    Any ideas? There is a message on my home page about having trouble showing my usage data please try later but this has gone on for days now and no movement. The in-home dispay is working fine and gives our daily total (including standing charge and VAT) without any trouble, so the data is around!

    D
    Newcomer
    dawnie_lou
    Newcomer
    August 7, 2022

    Hello.

    Yes it’s the same on both the App and website.

    Same for daily, monthly and yearly. It is showing kw/he but not coatings on any of it, and this is from 23/07.

    I only have electricity, not gas.

    Thanks 

    Dawn

    Jeffus
    Rank 20
    Jeffus
    Rank 20
    August 7, 2022

    Hi @Nipersmum , @dawnie_lou

    Are the unit rates for your plan correct on this page?

    https://account.ovoenergy.com/plan

      D
      Newcomer
      dawnie_lou
      Newcomer
      August 7, 2022

      My account isn’t showing a plan at the moment. I accidentally clicked on a fixed rate which I didn’t want so have cancelled it to return to standard rate.

      N
      Rank 2
      NipersmumAuthor
      Rank 2
      August 7, 2022

      Hi Jeffus

      Yes, like millions of others we are on the Simpler Energy plan so as far as I can tell they are correct.

      Jeffus
      Rank 20
      Jeffus
      Rank 20
      August 7, 2022

      My account isn’t showing a plan at the moment. I accidentally clicked on a fixed rate which I didn’t want so have cancelled it to return to standard rate.

      Worth contacting the OVO Support Team then and ask them when the variable plan will appear on your account. 

        Jeffus
        Rank 20
        Jeffus
        Rank 20
        August 7, 2022

        Hi Jeffus

        Yes, like millions of others we are on the Simpler Energy plan so as far as I can tell they are correct.

        https://account.ovoenergy.com/meter-readings/history/electricity

        https://account.ovoenergy.com/meter-readings/history/gas

        Check you are seeing daily smart readings every day. 

        Should say (Smart) against each reading

        N
        Rank 2
        NipersmumAuthor
        Rank 2
        August 7, 2022

        Yes, all readings are there and all smart…

        Thanks

        Lesley

        Will be out for a while this morning but will catch up later!

         

        Show more replies
        Terms & ConditionsAccessibility statement

        OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

        OVO (S) Gas Limited is part of OVO Group Ltd