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N
Rank 2
Nipersmum
Rank 2
August 5, 2022
Solved

Daily, weekly and monthly usage cost data is missing from online account and app?

  • August 5, 2022
  • 29 replies
  • 2050 views

Since the beginning of the month I have been unable to see my usage cost data on my account page. Kwh is fine and the in home monitor is working fine. Is it just me or is there a general problem?

Best answer by Jeffus

Updated on 17/12/24 by Abby_OVO

 

I don't work for OVO. 

 

On the daily tab the 30 min or hourly breakdown is in kWh for both gas and electricity.  There isn't an option for 30min or 1hr costs. It has been raised as something to perhaps change in the future. It would be useful to have. Some of the downsides are:

- sometimes the 30min/hourly data is missing for a few hours, nothing to do with OVO, for example if meters are in an area the signal isn't great. 

- the 30min/hourly readings are not added up to make the daily reading. Smart meters send a separate daily reading. The daily reading is what drives your bills on regular tariff. 

 

It is the same on the app and website. 

 

There is a slight difference on the app in that the daily tab does have cost total for the day (ex VAT and ex standing charge) as well as the 30min or 1 hour kWh breakdown.  

 

This may be different depending on what billing platform you are on and what version of the app you are on. 

 

There is an Idea you can vote for if you are interested in having the 30min/1 hourly costs. 

 

29 replies

Show previous replies
Jeffus
Rank 20
Jeffus
Rank 20
August 7, 2022

Yes, all readings are there and all smart…

Thanks

Lesley

Will be out for a while this morning but will catch up later!

 

Are your bills updating in the current billing period using the smart meter readings from the meter readings page? 

    N
    Rank 2
    NipersmumAuthor
    Rank 2
    August 7, 2022

    Yes

    E
    Newcomer
    esmeweatherwax
    August 9, 2022

    Mine is the same.  No daily costs since August. Haven’t changed anything. Noticed a statement buried in the app saying daily costs aren’t available and they are hoping to introduce this feature ??  Clearly a bug, but trying to reach Ovo is hopeless. 

    Jeffus
    Rank 20
    JeffusSolved
    Rank 20
    August 9, 2022

    Updated on 17/12/24 by Abby_OVO

     

    I don't work for OVO. 

     

    On the daily tab the 30 min or hourly breakdown is in kWh for both gas and electricity.  There isn't an option for 30min or 1hr costs. It has been raised as something to perhaps change in the future. It would be useful to have. Some of the downsides are:

    - sometimes the 30min/hourly data is missing for a few hours, nothing to do with OVO, for example if meters are in an area the signal isn't great. 

    - the 30min/hourly readings are not added up to make the daily reading. Smart meters send a separate daily reading. The daily reading is what drives your bills on regular tariff. 

     

    It is the same on the app and website. 

     

    There is a slight difference on the app in that the daily tab does have cost total for the day (ex VAT and ex standing charge) as well as the 30min or 1 hour kWh breakdown.  

     

    This may be different depending on what billing platform you are on and what version of the app you are on. 

     

    There is an Idea you can vote for if you are interested in having the 30min/1 hourly costs. 

     

      E
      Newcomer
      esmeweatherwax
      August 9, 2022

      Mine is not an issue with 30 minute readings but rather that no daily costs are notated any more. This is since 1 August. 

        Jeffus
        Rank 20
        Jeffus
        Rank 20
        August 9, 2022

        Mine is not an issue with 30 minute readings but rather that no daily costs are notated any more. This is since 1 August. 

        Appreciate that, I was only posting for interest. People are seeing a variety of issues. I should say again i don't work for OVO, a few of us post if we think we may be able to help, but often it is just background info. 

        Your issue you can't see the daily costs on the monthly tab is different. 

        If you are seeing daily (smart) readings on these pages then OVO is getting the daily data, just not converting it to cost. 

        https://account.ovoenergy.com/meter-readings/history/electricity

        https://account.ovoenergy.com/meter-readings/history/electricity

        Some people only see monthly readings on these pages or lots of estimates, 

        I doubt i can suggest much else but feel free to ask if you think i or anyone else can. 

          C
          Newcomer
          Community K
          Newcomer
          September 28, 2022

          Does anyone know if they have sorted out the problem of adding the cost element to the daily readings? Only I am still only showing the usage stats.

          Jeffus
          Rank 20
          Jeffus
          Rank 20
          September 28, 2022

          Does anyone know if they have sorted out the problem of adding the cost element to the daily readings? Only I am still only showing the usage stats.

          Vote for this @Community K ?

           

            Emmanuelle_OVO
            Retired Moderator
            Emmanuelle_OVO
            Retired Moderator
            September 29, 2022

            Hey @esmeweatherwax,

             

            Welcome to the OVO Online Community.

             

            Mine is not an issue with 30 minute readings but rather that no daily costs are notated any more. This is since 1 August. 

             

            If you are seeing daily (smart) readings on these pages then OVO is getting the daily data, just not converting it to cost. 

            https://account.ovoenergy.com/meter-readings/history/electricity

            https://account.ovoenergy.com/meter-readings/history/electricity

            Some people only see monthly readings on these pages or lots of estimates, 

            I doubt i can suggest much else but feel free to ask if you think i or anyone else can. 

             

            Are your meters set to daily or half hourly readings? Are we communicating regularly with your smart meters?

             

            We have a great guide you might find helpful:

             

             

            Hope this helps. 

            Renewable Energy? Big Fan.
            Peter E
            Super User
            Peter ESuper User
            Super User
            November 17, 2022

            I also had problems with getting half-hourly readings on the App. I’ve had regular updates on readings on the App (and online since 2014) up to the 12th October (they suddenly stopped after the 00:00 and 00:30 readings) and strangely the whole day’s data for the 19th October. I spoke to someone on the helpline who got an engineer to contact me via email with about a dozen questions asking me to press various buttons on the meters and mobile phone signal strength (very strong) etc. After a few days the data back filled between the 12th and the 19th but no more data since.

             

            The App has very recently got worse in that you can no longer change the year, month or day (the sideways arrows linking to the adjacent data sets have gone missing) whereas you can still do this online. To me this suggests (along with other comments) there isn’t an issue with collecting the data it’s more about the ability to get the detailed data to the user and also downgrading the functionality of the App.

            Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
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