Charges for paper bills

Hhaa, so it's a seperate ‘go online’ link in the letter, and not in your account at all.
(I've always been paperless with SSE/OVO so I didn't get a letter).

For others who have had the letter regarding going paperless and are struggling to find it:

Click here to bring up the 'Go Paperless' form.

You will need:- your account number, the security code from your letter, and of course an email address for OVO to send paperless communications to.

The letter has “The quickest way to go paperless is to tell us online” in large bold print. The section below with the URL is printed small and faint. My old eyes just didn’t register it. The people at OVO who produce these things should take into account that many customers are elderly and may not see so well. I think it’s called being inclusive.

It should be simple.

In your Ovo profile you can select how you want marketing communications from Ovo.

You can select email & unselect any others. Ideally this should ensure everything goes paperless.

However, from past experience with Ovo, I suspect that this is not how Ovo have set this up.

​@ovocustomer2024 not the same thing. That’s for Marketing stuff only. TBH OVO doesn’t really send that stuff by post anyway.

http://hello.ovoenergy.com/paperless is the way to go if you want to switch to paperless billing.

Where on my account can i see if i am on the paperless billing option.

Hi ​@pete 1 ,

It won’t show on the online account, but OVO Support can check - and change - the settings for you. Just ask via Live Chat at https://ovoenergy.com/help and they’ll do the rest.

Thanks for the info, chat did as you said, I will see the result on next bill.

Hey ​@pete 1 

I’m glad to see Blastoise186’s advice was helpful and you managed to get that sorted with the Support Team.

Thanks for the letting us know how you got on sorting that.