Updated on 27/02/25 by Bradley_OVO - We have now made the decision to put the introduction of charges for paper bills on hold indefinitely.
https://www.ovoenergy.com/help/article/how-do-i-go-paperless
What's happening?
We're introducing a £1.50 monthly fee for customers who choose to have paper bills.
This change will be live and visible on December bills, which will give customers time to choose Paperless Billing if they want to.
We’ll be writing to our current Paper Billing customers to let them know about these changes. We'll send customers a QR code, which will take them to a form where they can select paperless billing going forward.
Are there exceptions to this?
Yes, the following customers will stay on paper bills with no charge:
- Customers on the Priority Services Register (PSR)
- Customers who receive Adaptive Comms
- Customers who we think should be on the PSR
- Customers who might potentially be financially vulnerable
We won’t ask these customers to choose to change to Paperless Billing.
