Charges for paper bills

I have just received a letter informing me of this, I am a pay as you go customer recently moved across from Boost. 

I have tried to log into my online account but it says that pay as you go accounts are not supported.

Does this letter apply to me? If so, where can I change my preferences?

Many thanks in advance.

I just received a letter from you about the forthcoming charge for paper documents. It says to go online to switch to paperless but I couldn’t see anywhere to do that. Can you enlighten me please.

Anyone? Where on my account page can I switch to paperless?

It seems that you can’t currently do that on your account.

The online guidance states:

How do I go “paperless” and manage my bills online with OVO?

We’re glad you asked! After all, paperless statements save on trees, postage and ink. 

At the moment, it’s not possible to request this in your online account. Instead, it’s best to reach out to our Support team, who’ll be able to make this change for you.

https://www.ovoenergy.com/help/article/annual-statements

I’d just give them a ring tomorrow.

Why did the letter say it’s best done online?

I haven’t got a clue,
maybe a ‘left hand not knowing what the right hand is doing’ situation?

But as it isn’t showing on your account then that still leaves options of contacting support by phone, webchat, or social media, to have it done.

I emailed them earlier. They must have sent 000’s of these letters out - threatening £1.50 charges if you didn’t go paperless. Is that correct or have they got that wrong also?

Many/most companies (not just energy suppliers) now charge for sending out paper billing, and £1.50 is cheaper than most charge for it.

To be fair it does cost quite a bit to send out paper bills, much more that paperless.

eg This is from the BT website:

Paper bill charge

 

There's a £3 charge for BT Broadband customers who get a paper bill to cover costs such as printing and postage. You'll have to pay the fee each time you get a bill through the post.

You can avoid the fee by logging in to your My BT account, stopping your paper bills and switching to online-only billing. It's simple, flexible and better for the environment.

I wasn’t querying the amount of the charge, just the veracity of it.

I just realised there was a section in the letter below where it says ‘The quickest way to go paperless is to tell us online’ Which includes a URL: hello.ovoenergy.com/paperless D’uh, Tut! 

Then a to and fro just to give OVO my email which surely they already had. Honestly, they’ve made it all overly complicated!