Charge Anytime says my car is not at home when it is!

Hi

When i email it bounces back as unsent as address unknown. 

I'll try calling now

Thank you 

Oh how unusual! I’ll report this to the team. Have you had any luck calling ​@Kris Keogh?

So after being a customer using charge anytime for the last 3 years without issue this last week the app has decided that i am "not at home" when charging in the very same home as the last 3 years. 

Nothing has changed my end, same car, same charger, same house! 

I have had umpteen online chats and calls with ovo and after going through the process of uninstalling, removing the add on before adding back and reinstalling it is still the same when attempting to charge - "not at home."

My car is an Hyundai ioniq6 which is still, after over 12 months, in "beta testing" status so i am not entitled to any rebate.

Thankfully my contract is over next month so it looks like I'll be moving over to EON where it doesn't seem to matter what car you have. 

Anyone else had similar issues?

This is probably because you’ve got a Hyundai - they’re NOTORIOUS for faults because BlueLink is terrible.

If you haven’t already, try 0330 175 9678 Option 2.

BTW, what Charger do you have?

I could understand what you're saying if I'd not just gone 12 months without any problems, I've already called ovo twice and tried everything they suggested. 

My charger is a Podpoint.

Morning ​@Stokepotter, I’m sorry to hear this is happening - very frustrating!

In this similar thread, the advice is to contact Charge Anytime, who will send a prompt to the app to reset your home address:

Have the Charge Anytime team tried this for you already? If you click on the link above, you’ll also find the email and webchat details for Charge Anytime, if you’d prefer not to call. I hope they can get this fixed for you soon.

I’ve also been digging about and found this Ioniq forum - there’s a post suggesting that not accepting changes to BlueLink terms and conditions can cause issues: 

https://www.ioniqforum.com/threads/blue-link-issues-since-april-2024-solved.49457/

It might be that Hyundai themselves can give you some helpful info if it’s an issue on their end - their contact details can be found here: https://www.hyundai.com/uk/en/contact-us.html

Keep us updated as to how you get on!

I’ve got a Hyundai as well and I've hit this problem about twice a week. When It tells me it’m not at home, I unplug the car wait for the app to say I’m not plugged in (usually about 15 to 20 mins) then plug back in and it seems to register properly. 

Cheers for that bud, what a hassle though having to do that, What's frustrating for me is that it's been fine for the last 12 months. 

I'll try what you are having to do tonight, thankfully, our contract is up next month so think we'll move to EON where it makes no difference what car/charger you have, it's just a straight forward cheap rate for ev charging overnight.

Just out of interest, do you manually refresh your bluelink app?

I find it can take hours to refresh on it's own sometimes so i was forcing a refresh which, for the last 12 months at least, sorted the issue. 

So last night i left it to it's own devices, it never refreshed during the charging period, therefore the anytime app never refreshed and voila, no savings recorded 😡

That’s BlueLink for you I’m afraid - Hyundai/Kia basically has no idea how to write decent software and run a decent platform. They make good cars but the software is lacking.