Charge Anytime says my car is not at home when it is!

Good advice above @Gary Alford ^^^

In the meantime I’ll also raise this with the team. 

Gary can you keep us updated on this in case others are affected? 

I have raised it with support via email and await response. I suspect I will need to delete my account and set it up again as I incorrectly set my home address on the map by a few houses (it is tricky dragging the blob to the correct spot on a vague map. Shame it cannot be edited in the app after setting up as there are no options to change settings other than ‘% charge’ and ‘ready by’.

Support can probably fix that one from their end. :)

Hope so, still waiting! Response from support today and for some reason they presumed I was using a 3 pin plug and therefore that is why not working and they cannot help!

I just need to have another go on the map that appears during setup!

I’ll give it a couple more days to see if any further response then try deleting the account and setting up a new one?

Was that to smarthome@ovoenergy.com, @Gary Alford? 

If it was them, I’ll raise it on your behalf. Just quickly, is your forum email address the same one as your OVO account? 

Thanks Tim, I’ve sent you a message with all my account details. Would appreciate your help as no reply yet from customer support at the above email address apart from a message yesterday to say they don’t support 3 pin plugs which isn’t relevant to me, I did reply to explain I’m using a dedicated EV charger, I know they may be very busy though.

Just to update the support team came through. They remotely sent a prompt at opening the app to reset my home address and all seems to be working perfectly now! Car currently plugged in, at home, delayed charge til 10pm set by app.

With regards to the map it was tricky to set the home. It doesn’t show any houses on my road and I live on a long straight road. When I reset the home address I used google maps satellite view to find my house then aligned the in-app map to exactly my driveway location!!

Hi 

Car is showing not at home yet it's sat on my drive. 

Evec Charger set to manual mode so it automatically charges when plugged in 

Have used the ovo anytime app before but now suggests car is not there

Have previously set the property address, dropped pin in map etc 

Last night this changed to car not being there 

Thanks all

K

Hey ​@Kris Keogh 

I’m sorry to hear this. I’d advise getting in touch with the team. 
 

How to get in contact with the Charge Anytime team

• Charge Anytime - 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

chargeanytime@ovo.com

Please keep us posted with how you get on.