Skip to main content
S
Rank 2
Soo P
Rank 2
March 21, 2023
Solved

Charge Anytime says my car is AWAY when its on my drive - how do I resolve?

  • March 21, 2023
  • 33 replies
  • 1974 views

I have linked my Q4 E-tron to the Charge Anytime app (bypassing the Pod Point app scheduling) but the CA App thinks my car is AWAY when its on the drive.  It can detect the car being charged but I cant find a way of adding my address to the App, although its linked to my OVO Energy account (I assume?).  How can I resolve please? 

 

Best answer by Gary Alford

Updated on 25/07/25 by Abby_OVO

 

When you first set up the app you put in your postcode then drag a circle to the location of your house within that postcode. I guess it is possible that step got missed or flicked past.

 

Sadly once set up there are no options within app to reset or adjust. Hopefully these features will come.

 

I did contact the smart home support and after a few days got a message to say they will send a prompt to the app to reset home address. Lo and behold when I opened the app again it prompted me to set my home location and I got it right this time!!

 

Works like a charm now.

If you need to re-set your location on the app, please contact the team by:

 

  • Call 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via chargeanytime@ovo.com

  • Webchat, click the link then the green chat icon at the bottom right of the page

 

 

You can also check out this similar topic linked below which may be helpful:

 

33 replies

Show previous replies
N
Rank 8
Nick Challacombe
Rank 8
July 28, 2023

At the end of the day Soo P this Forum is super at sorting problems as you are actually asking someone who has the facilities to squirrel there way through to EV by sorting out the straw from the chaff. It is the only way to go, thank you background people on this site! 

    H
    Newcomer
    HazzSolo
    Newcomer
    August 22, 2023

    I have just purchased a new BMW 330e, I have registered for the Charge Anytime account and connected the car via the MyBMW app, however the Charge Anytime app does not detect when the car is charging and the OVO usage app is showing I am using 20KWh per day to charge the vehicle at a cost of £6.50 per day? How do I go about getting this fixed and my bill amended?

    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    August 23, 2023

    Hi @HazzSolo , not sure which charger you are using but there’s another thread here with some suggestions 

    it’s worth emailing the tech team smarthome@ovoenergy.com to check 

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
      H
      Newcomer
      HazzSolo
      Newcomer
      August 23, 2023

      I think the issue is that the OVO Charge Anytime app does not detect that I am at my home charging location as it always reads "Away from home".

      BPLightlog
      Super User
      BPLightlogSuper User
      Super User
      August 23, 2023

      I think the issue is that the OVO Charge Anytime app does not detect that I am at my home charging location as it always reads "Away from home".

      Sounds like the app needs resetting, others have seen a similar effect. The home base setting needs to be fairly accurate

       

      Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
        A
        Newcomer
        andy.brown21
        Newcomer
        August 28, 2023

        Hi All, yesterday for some reason the OVO charge anytime app can’t see my car. First time it’s happened 

         

        logged out and back in again and nothing.

        downloaded and logged in on my wife’s phone and I can see it’s communicating with her Charge anytime app.

         

        any ideas?? When I logged in on hers it asked me to connect via Kaluza, not had that option for my phone 

        BPLightlog
        Super User
        BPLightlogSuper User
        Super User
        August 28, 2023

        Hi @andy.brown21 , what’s your set up (charger/EV) - just in case there’s something already reported elsewhere?

        Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
          Emmanuelle_OVO
          Retired Moderator
          Emmanuelle_OVO
          Retired Moderator
          September 5, 2023

          Hey @andy.brown21,

           

          Any update on this? Have you contacted the smart home email address?

          Renewable Energy? Big Fan.
            S
            Newcomer
            samnix
            Newcomer
            September 20, 2023

            I know it’s compatible but has anyone got a solution to the connection issue? The app still can’t see the car

            BPLightlog
            Super User
            BPLightlogSuper User
            Super User
            September 20, 2023

            Hi @samnix , what exactly does the app report? Is the vehicle not ‘at home’ or something else?

            Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
            Show more replies
            Terms & ConditionsAccessibility statement

            OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

            OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

            OVO (S) Gas Limited is part of OVO Group Ltd