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S
Rank 2
Soo P
Rank 2
March 21, 2023
Solved

Charge Anytime says my car is AWAY when its on my drive - how do I resolve?

  • March 21, 2023
  • 33 replies
  • 1974 views

I have linked my Q4 E-tron to the Charge Anytime app (bypassing the Pod Point app scheduling) but the CA App thinks my car is AWAY when its on the drive.  It can detect the car being charged but I cant find a way of adding my address to the App, although its linked to my OVO Energy account (I assume?).  How can I resolve please? 

 

Best answer by Gary Alford

Updated on 25/07/25 by Abby_OVO

 

When you first set up the app you put in your postcode then drag a circle to the location of your house within that postcode. I guess it is possible that step got missed or flicked past.

 

Sadly once set up there are no options within app to reset or adjust. Hopefully these features will come.

 

I did contact the smart home support and after a few days got a message to say they will send a prompt to the app to reset home address. Lo and behold when I opened the app again it prompted me to set my home location and I got it right this time!!

 

Works like a charm now.

If you need to re-set your location on the app, please contact the team by:

 

  • Call 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via chargeanytime@ovo.com

  • Webchat, click the link then the green chat icon at the bottom right of the page

 

 

You can also check out this similar topic linked below which may be helpful:

 

33 replies

Blastoise186
Super User
Blastoise186Super User
Super User
March 21, 2023

Hiya!

You can probably get the Smart Home Team to fix this. Send them an email via smarthome@ovoenergy.com and they’ll take a look

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Tim_OVO
    OVO Staff
    Tim_OVO
    OVO Forum Legend
    March 22, 2023

    Yep good advice from Blastoise there, @Soo P.

     

    Also this sounds similar to this one: 

     

     

    @Gary Alford what do you reckon?

    Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
    S
    Rank 2
    Soo PAuthor
    Rank 2
    March 22, 2023

    Thanks @Blastoise186 and @Tim_OVO ; I had found @Gary Alford post but I cant recall seeing a map option when I set up the app.  Ive tightened up my HOME location on Google maps this morning as that had me living down the road slightly and assume that links with y Audi App, so if you can advise where I can access this other map then I should be all linked up! Thanks 

      

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    March 22, 2023

    No worries.

    You may need to get the Smart Home Team to reset your account so you can update the map settings. They can do that for you!

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    G
    Rank 3
    Gary AlfordSolved
    Rank 3
    March 22, 2023

    Updated on 25/07/25 by Abby_OVO

     

    When you first set up the app you put in your postcode then drag a circle to the location of your house within that postcode. I guess it is possible that step got missed or flicked past.

     

    Sadly once set up there are no options within app to reset or adjust. Hopefully these features will come.

     

    I did contact the smart home support and after a few days got a message to say they will send a prompt to the app to reset home address. Lo and behold when I opened the app again it prompted me to set my home location and I got it right this time!!

     

    Works like a charm now.

    If you need to re-set your location on the app, please contact the team by:

     

    • Call 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

    • Email via chargeanytime@ovo.com

    • Webchat, click the link then the green chat icon at the bottom right of the page

     

     

    You can also check out this similar topic linked below which may be helpful:

     

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      March 22, 2023

      I think it’s to help prevent abuse by people constantly changing the location of their home address.

      However, the rules do allow you to correct a legitimate and honest mistake while setting things up, which is why the team can reset it from their end. Juuuuuuust as long as you don’t constantly request it!

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        S
        Rank 2
        Soo PAuthor
        Rank 2
        March 22, 2023

        Thanks for your update and help.  When I opened the app this evening I was sent an address request  and location map and all sorted now!  Just waiting for the charger to kick in at some point tonight to make sure it’s  all charged for 6.20 tomorrow morning!  
        Thanks again. 
        s

         

          R
          Rank 2
          Robbo2716
          Rank 2
          July 28, 2023

          Hi

          I am pulling my hair out with a charge anytime issue!

          I have a skoda enyaq iv 60. I have an Evec charger. 

          The charge anytime app is not recognising that my charger is plugged into the app.

          However with my Evec app i can start my charge whenever i want. Consequently I'm having to pay the standard rate.

          Can anyone help please 🙏?

           

          R
          Rank 2
          Robbo2716
          Rank 2
          July 28, 2023

          Thank you. Hopefully I have the same issue and it can be resolved. I've persevered for a couple of days but getting very frustrated by it.

           

          Thanks again 

            BPLightlog
            Super User
            BPLightlogSuper User
            Super User
            July 28, 2023

            Thank you. Hopefully I have the same issue and it can be resolved. I've persevered for a couple of days but getting very frustrated by it.

             

            Thanks again 

            Hope so. If you get in touch with the team smarthome@ovoenergy.com it sounds like they might be able to help. Not sure why the original ‘home’ setting isn’t working 

            Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
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