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C
Rank 2
Chimaera500
Rank 2
October 5, 2023
Solved

Charge Anytime- Multi car support not working for me?

  • October 5, 2023
  • 15 replies
  • 348 views

Hello, 

I had been using Anytime perfectly since March, however, the release of the new version with multi-car support (great idea) doesn’t work anymore.

 

It seems to be stuck thinking it is 8:27 yesterday morning so not recognising that the car is plugged in charging. This will obviously mean that I’m not getting the reduced rate and the car is just charging immediately when plugged in as if the Anytime set up doesn’t exist.

 

Is this affecting others? 

Best answer by Blastoise186

Updated on 01/11/23 by Tim_OVO: You are now able to add more than one EV for Charge Anytime from within the Charge Anytime app. Under ‘connected cars’ you should see the option to add another vehicle at your home location. 


As of the 1st November 2023, Charge Anytime now offers  7p per kWh for smart charging. It can be added to any OVO plan, including electric-only households

 

 

Who can get Charge Anytime

 

There are now two ways you can get Charge Anytime:

You must have an eligible EV or Smart Charger, we’re constantly looking into ways to broaden eligibility of this product so if your technology isn’t currently on this list keep an eye on our page for updates! 

15 replies

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M
Rank 4
mdanhieux
Rank 4
December 20, 2023

Just as an FYI, I appear to be back online. Updated at 10:49am with correct milage and battery percentage. 

    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    December 21, 2023

    @AndyH74 and @Chimaera500 are you both back online as well? 

    Renewable Energy? Big Fan.
    C
    Rank 2
    Chimaera500Author
    Rank 2
    December 21, 2023

    It’s working for me at the moment. The ID3 had a similar issue a couple of weeks ago but only for a short period of time.

     

    I think it’s a manufacturer server issue as opposed to Ovo. The Ovo app was mirroring the car one - as soon as the car app was able to synch with their server, the Anytime app all started working as it should again.

      M
      Rank 4
      mdanhieux
      Rank 4
      December 26, 2023

      Just to say, I appear to be offline again with my Audi, not updated since 15:45 on Xmas day. Bloody useless. But like you say, I think it's an Audi issue. 

      However, if this continues I think I'll be forced to switch to octopus as at least I'll get a cheap rate whether the Audi servers are down or not. With OVO im reliant on Audi functionality which plainly is rubbish at the moment. 

      Jeffus
      Rank 20
      Jeffus
      Rank 20
      January 2, 2024

      Just to say, I appear to be offline again with my Audi, not updated since 15:45 on Xmas day. Bloody useless. But like you say, I think it's an Audi issue. 

      However, if this continues I think I'll be forced to switch to octopus as at least I'll get a cheap rate whether the Audi servers are down or not. With OVO im reliant on Audi functionality which plainly is rubbish at the moment. 

      @mdanhieux did it start working again or are you going to switch to Octopus?

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