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C
Rank 2
Chimaera500
Rank 2
October 5, 2023
Solved

Charge Anytime- Multi car support not working for me?

  • October 5, 2023
  • 15 replies
  • 348 views

Hello, 

I had been using Anytime perfectly since March, however, the release of the new version with multi-car support (great idea) doesn’t work anymore.

 

It seems to be stuck thinking it is 8:27 yesterday morning so not recognising that the car is plugged in charging. This will obviously mean that I’m not getting the reduced rate and the car is just charging immediately when plugged in as if the Anytime set up doesn’t exist.

 

Is this affecting others? 

Best answer by Blastoise186

Updated on 01/11/23 by Tim_OVO: You are now able to add more than one EV for Charge Anytime from within the Charge Anytime app. Under ‘connected cars’ you should see the option to add another vehicle at your home location. 


As of the 1st November 2023, Charge Anytime now offers  7p per kWh for smart charging. It can be added to any OVO plan, including electric-only households

 

 

Who can get Charge Anytime

 

There are now two ways you can get Charge Anytime:

You must have an eligible EV or Smart Charger, we’re constantly looking into ways to broaden eligibility of this product so if your technology isn’t currently on this list keep an eye on our page for updates! 

15 replies

Blastoise186
Super User
Blastoise186Super UserSolved
Super User
October 5, 2023

Updated on 01/11/23 by Tim_OVO: You are now able to add more than one EV for Charge Anytime from within the Charge Anytime app. Under ‘connected cars’ you should see the option to add another vehicle at your home location. 


As of the 1st November 2023, Charge Anytime now offers  7p per kWh for smart charging. It can be added to any OVO plan, including electric-only households

 

 

Who can get Charge Anytime

 

There are now two ways you can get Charge Anytime:

You must have an eligible EV or Smart Charger, we’re constantly looking into ways to broaden eligibility of this product so if your technology isn’t currently on this list keep an eye on our page for updates! 

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    C
    Rank 2
    Chimaera500Author
    Rank 2
    October 5, 2023

    Hi Blastoise - yes, I’ve dropped them a line earlier this morning, I was just wondering if anyone else had had problems.

     

    Thanks!

     

    A
    Newcomer
    AndyH74
    Newcomer
    December 19, 2023

    I’m having exactly the same issue… for the last month-or-so, and since the last app update, I have had this issue about 3 times now, once for approx 48 hours where apparently my car (Audi Q4) was charging for the full time…

     

    I had to delete the app, and then re-install it - and it seemed to sort itself out.. but has as of today happened again, and is showing as last updated at 08:25 yesterday..

     

    I’m currently charging on full-cost electric - not great…

    The app has been working fine since March 2023, but this last 4 weeks has been a lottery, sometimes my car hasnt been charged on a morning - basics to get right really.!!

    Looking at other subject-trails - it is happening to a number of people with Q4 and Pod-Point when using OVO charge anytime… 

     

    I have yet to receive the promoted 7p per kWh reduced rate, looking at my charge history it is still at 9p per kWh, and until the app is fixed - its at 29p per kWh.!!

    M
    Rank 4
    mdanhieux
    Rank 4
    December 19, 2023

    I’m having exactly the same issue… for the last month-or-so, and since the last app update, I have had this issue about 3 times now, once for approx 48 hours where apparently my car (Audi Q4) was charging for the full time…

     

    I had to delete the app, and then re-install it - and it seemed to sort itself out.. but has as of today happened again, and is showing as last updated at 08:25 yesterday..

     

    I’m currently charging on full-cost electric - not great…

    The app has been working fine since March 2023, but this last 4 weeks has been a lottery, sometimes my car hasnt been charged on a morning - basics to get right really.!!

    Looking at other subject-trails - it is happening to a number of people with Q4 and Pod-Point when using OVO charge anytime… 

     

    I have yet to receive the promoted 7p per kWh reduced rate, looking at my charge history it is still at 9p per kWh, and until the app is fixed - its at 29p per kWh.!!

    I'm having exactly the same issue with my Q4. Which makes me think it's an Audi issue. However, like you I'm paying full price for charging my car and the only reason I switched to OVO was for charge anytime. If it doesn't work, then I'll be very unhappy. Hopefully Audi and/or Kaluza get something sorted soon. 

    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    December 20, 2023

    Hey @mdanhieux and @AndyH74,

     

    Thank you for letting us know, I’ve reported this to the team. I’d also advise emailing chargeanytime@ovo.com as well, if you haven’t already.

    Renewable Energy? Big Fan.
    A
    Newcomer
    AndyH74
    Newcomer
    December 20, 2023

    Thank you - will do, the issue still remains.

     

    charge anytime app says it updated at 03:20 today, but the information re: car battery level & range is as per 18.12.2023...

    M
    Rank 4
    mdanhieux
    Rank 4
    December 20, 2023

    Mine is still stuck at 8:21am on the 18th. Battery level and range not updated either. 

    I'm hoping this is sorted soon. 

    M
    Rank 4
    mdanhieux
    Rank 4
    December 20, 2023

    Just received this from OVO. 

    Hi Matthew,

     

     

    Thanks for getting in touch.

     

    I'm sorry the communication between Audi and Charge Anytime has affected your charge sessions.

     

    We've been made aware of an issue with Audi that is affecting a large number of Charge Anytime customers.

     

    This started on Monday 18th around 8am and is being investigated.

     

    We do not have a timescale on when we will have an solution to this issue but our technical team have your details in order to reach out with next actions when needed.

    A
    Newcomer
    AndyH74
    Newcomer
    December 20, 2023

    The million dollar questions for me are:

    1. who’s fault is this… OVO or Audi…?
    2. who’s going to recompense all the charge-anytime users affected by this.?

    whilst there is no time-scale on reaching a resolution, all those affected are now paying full-price EV charging - so roughly 3 x the cost of the low-rate pence per kWh charge cost that is supposed to be the case…

    M
    Rank 4
    mdanhieux
    Rank 4
    December 20, 2023

    My thoughts exactly. Ive asked that question to OVO. I'll let you know if I hear anything. 

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