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Preetesh
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January 23, 2024
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Charge Anytime Issues with the Mercedes EQC

  • January 23, 2024
  • 23 replies
  • 1120 views

I have recently signed up for charge anytime for us at home with my Wallbox charger and Mercedes EQC.

I have followed the instructions, linked my car etc and set the “ready by” time on a few occasions yet the car has never charged overnight and I'm forced to manually check and start charging early morning. 

 

I cant think what I'm doing wrong - is there anything that I need to do in the Wallbox app? At present when I plug the charger in, the car starts charging immediately which I then manually stop in the wallbox app in the hope it will charge at some point overnight using the the charge anytime app/tariff. Am I supposed to stop the charge like this? 

 

Cant think what im doing wrong - would appreciate any assistance.

Best answer by Emmanuelle_OVO

Updated 24/07/25 by Abby_OVO
 

This is still a pilot, and some issues - similar to the 50% total charge problem - may take time to resolve. As a result, the Charge Anytime team is unable to provide further updates at this time.

 

If the limitations you're experiencing outweigh the benefits of the Charge Anytime add-on, we recommend leaving the pilot for now while we work on improving the service.

 

We’re sorry for any frustration this may cause. Please keep an eye on the Forum for updates - we’ll share any new developments as soon as we have them.

 

You can exit the Mercedes Beta Pilot at any time by taking the following steps:

 

  • Open the OVO Charge Anytime app
  • Click on the "Account" tab in the bottom right
  • Click on the User icon in the top left
  • Click the "Delete account" link
  • Select a reason for leaving and click "Continue"
  • Your app account will now be deleted and there will be no further connection or interaction between your car and the OVO system
  • Note: You will still be credited for any smart charging that you have done up to this point

Hey ​@Khurana89 

Have you spoken to the team? 

 

How to get in contact with the Charge Anytime team

  • Call 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via chargeanytime@ovo.com

  • Webchat, click the link then the green chat icon at the bottom right of the page

 

The topics below may also be helpful:

 

 

 

Additional helpful resources:

 

For our compatible chargers, here's the link to find out more

For our list of compatible Charge Anytime EV’s, here’s the link to find them

Follow here for our frequently asked questions

23 replies

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Blastoise186
Super User
Blastoise186Super User
Super User
July 11, 2025

As much as I want to say otherwise… Sadly you are correct. Until Enode manages to fix this upstream, OVO’s hands are tied.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    H
    Newcomer
    hasanji
    Newcomer
    August 5, 2025

    I’m having a related issue with my EQA tonight. CA app last updated at 18:29 and it doesn’t recognise the fact I connected my wall box charger at 20:59, which was nearly an hour ago. I need to use my (company) car for work tomorrow but at this rate I’m not sure it’ll be suitably charged in time! 

    Is your issue now resolved? If so, did you do anything from your end?

    Thanks

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    August 6, 2025

    Morning ​@hasanji,

     

    I’m just tagging ​@EQA2024Owner here in case they missed your question. You can tag someone on the Forum using the ‘@’ symbol, and this will mean that person will receive an email letting them know they’ve been mentioned in the post. 

     

    Hope this helps! 

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