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Preetesh
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January 23, 2024
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Charge Anytime Issues with the Mercedes EQC

  • January 23, 2024
  • 23 replies
  • 1120 views

I have recently signed up for charge anytime for us at home with my Wallbox charger and Mercedes EQC.

I have followed the instructions, linked my car etc and set the “ready by” time on a few occasions yet the car has never charged overnight and I'm forced to manually check and start charging early morning. 

 

I cant think what I'm doing wrong - is there anything that I need to do in the Wallbox app? At present when I plug the charger in, the car starts charging immediately which I then manually stop in the wallbox app in the hope it will charge at some point overnight using the the charge anytime app/tariff. Am I supposed to stop the charge like this? 

 

Cant think what im doing wrong - would appreciate any assistance.

Best answer by Emmanuelle_OVO

Updated 24/07/25 by Abby_OVO
 

This is still a pilot, and some issues - similar to the 50% total charge problem - may take time to resolve. As a result, the Charge Anytime team is unable to provide further updates at this time.

 

If the limitations you're experiencing outweigh the benefits of the Charge Anytime add-on, we recommend leaving the pilot for now while we work on improving the service.

 

We’re sorry for any frustration this may cause. Please keep an eye on the Forum for updates - we’ll share any new developments as soon as we have them.

 

You can exit the Mercedes Beta Pilot at any time by taking the following steps:

 

  • Open the OVO Charge Anytime app
  • Click on the "Account" tab in the bottom right
  • Click on the User icon in the top left
  • Click the "Delete account" link
  • Select a reason for leaving and click "Continue"
  • Your app account will now be deleted and there will be no further connection or interaction between your car and the OVO system
  • Note: You will still be credited for any smart charging that you have done up to this point

Hey ​@Khurana89 

Have you spoken to the team? 

 

How to get in contact with the Charge Anytime team

  • Call 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via chargeanytime@ovo.com

  • Webchat, click the link then the green chat icon at the bottom right of the page

 

The topics below may also be helpful:

 

 

 

Additional helpful resources:

 

For our compatible chargers, here's the link to find out more

For our list of compatible Charge Anytime EV’s, here’s the link to find them

Follow here for our frequently asked questions

23 replies

Show previous replies
Blastoise186
Super User
Blastoise186Super User
Super User
February 9, 2025

Good evening ​@Khurana89 ,

I’m not seeing any reported issues with the upstream tools, so I suspect the Charge Anytime team probably needs to dig the logs. Could you call them on 0330 175 9678 in the morning please?

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVOSolved
    Retired Moderator
    February 10, 2025

    Updated 24/07/25 by Abby_OVO
     

    This is still a pilot, and some issues - similar to the 50% total charge problem - may take time to resolve. As a result, the Charge Anytime team is unable to provide further updates at this time.

     

    If the limitations you're experiencing outweigh the benefits of the Charge Anytime add-on, we recommend leaving the pilot for now while we work on improving the service.

     

    We’re sorry for any frustration this may cause. Please keep an eye on the Forum for updates - we’ll share any new developments as soon as we have them.

     

    You can exit the Mercedes Beta Pilot at any time by taking the following steps:

     

    • Open the OVO Charge Anytime app
    • Click on the "Account" tab in the bottom right
    • Click on the User icon in the top left
    • Click the "Delete account" link
    • Select a reason for leaving and click "Continue"
    • Your app account will now be deleted and there will be no further connection or interaction between your car and the OVO system
    • Note: You will still be credited for any smart charging that you have done up to this point

    Hey ​@Khurana89 

    Have you spoken to the team? 

     

    How to get in contact with the Charge Anytime team

    • Call 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

    • Email via chargeanytime@ovo.com

    • Webchat, click the link then the green chat icon at the bottom right of the page

     

    The topics below may also be helpful:

     

     

     

    Additional helpful resources:

     

    For our compatible chargers, here's the link to find out more

    For our list of compatible Charge Anytime EV’s, here’s the link to find them

    Follow here for our frequently asked questions

    Renewable Energy? Big Fan.
    K
    Newcomer
    Khurana89
    Newcomer
    February 14, 2025

    Still not resolved. I spoke to the team on call, they suggested me to have a couple of subscriptions active on mercedes app, and I checked those are already subscribed. I am not sure whether the customer care team even understood the issue. Still struggling to connect to my mercedes and paying higher tariffs. 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    February 14, 2025

    This might (or might not) be related right now https://status.enode.com/incidents/01JM0WP1K02KV8MAHB1VDXTKTP

    You might want to wait until that returns to green before trying again.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    February 17, 2025

    Morning ​@Khurana89,

     

    This might (or might not) be related right now https://status.enode.com/incidents/01JM0WP1K02KV8MAHB1VDXTKTP

     

    I’ve double checked this link shared by ​@Blastoise186 and it seems the issue is marked as resolved. Have you had any luck with the app over the weekend? 

    Powered by the Sun
    H
    Newcomer
    hasanji
    Newcomer
    July 9, 2025

    Hello all,

    I'm having issues of late with the charge anytime app not updating when my Mercedes EQC is plugged in and charging.

    Initially this started in April with a few charging sessions not being picked up by the app or being logged, but then seemed to work itself out and I didn't have any issues since until a week ago. I charged the vehicle via the Easee app, but the charge anytime app was stuck on a last updated date 5 days earlier and wouldn't update. The app wouldn't update at all so from posts on here it looks like the way to resolve is to delete the account and create a new account so the app can pick up your address location again. I did this last night, which seemed to work and I could see the car was charging through the app but when I checked an hour later the 'last update' information hadn't changed. I woke up this morning and went to check the app but weirdly I had been logged out completely and had to create another new account - now all I see is 'Trying to locate your Mercedes' (screenshot included). Again the app won't locate or update with my car. 

     

    I'm not really sure what the fix is here but I have emailed and awaiting a response but seems abit slow. Has anyone overcome this issue, or does the team here know of the fix?

     

    Thanks

      E
      Newcomer
      EQA2024Owner
      Newcomer
      July 9, 2025

      I’m having a related issue with my EQA tonight. CA app last updated at 18:29 and it doesn’t recognise the fact I connected my wall box charger at 20:59, which was nearly an hour ago. I need to use my (company) car for work tomorrow but at this rate I’m not sure it’ll be suitably charged in time! 

      H
      Newcomer
      hasanji
      Newcomer
      July 9, 2025

      I'm assuming you can still charge through your charging app, but you won't get the EV tariff of 7p and will be charged at the standard rate. I've had to do this a few times now or I wouldn't have been able to drive.

      I suspect this isn't an EV charging app issue given we have different wall chargers.

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      July 9, 2025

      There’s an upstream incident with Enode that’s causing this.

      Please see https://status.enode.com/incidents/01JZ7VA48HPFCHAJ2XDVK721QE for details.

      Thanks

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        H
        Newcomer
        hasanji
        Newcomer
        July 11, 2025

        Thanks. 

        I take it there's not much we can do from our end until this has been resolved by Enode?

        Show more replies
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