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ahafejee
Rank 1
March 28, 2025
Solved

charge anytime app not connecting to renault

  • March 28, 2025
  • 14 replies
  • 489 views

Hello,

 

iv had OVO charge anytime with mini electric for a couple of years and it worked seamlessly.

I’ve just swapped to a Renault scenic e-tech and I’m not able to connect the charge anytime app to my Renault account.

 

note - my Renault account / app works fine, I can see the range / lights / location / preconditioning etc.

 

when I try to sync I see the following message, see screenshot.

 

 

 

Best answer by Ben_OVO

Hi again ​@ahafejee,

 

I’ve heard back from Charge Anytime. They’ve asked me to tell you to get in touch with them via chargeanytime@ovo.com, and to send in the screenshot of the login screen that you’ve included in this Forum post. They’ll need to get an internal ticket raised to get this fixed.

 

Get in touch with them when you can - they’ll be able to get this all sorted for you 😁.

14 replies

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A
Rank 1
ahafejeeAuthor
Rank 1
April 2, 2025

Very strange iv just tried again now and it’s connected, great success!

 

​@Orey maybe try yours again?

    O
    Newcomer
    Orey
    Newcomer
    April 2, 2025

    Gosh me too!! Very nice 👍🏽

     

    Thanks for letting me know!

      Ben_OVO
      Community Manager
      Ben_OVO
      Community Manager
      April 3, 2025

      ​@ahafejee ​@Orey that’s great news!!! And thanks so much for letting us know, we appreciate it.

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      Ben_OVO
      Community Manager
      Ben_OVO
      Community Manager
      April 3, 2025

      Morning ​@Orey and welcome to the OVO Forum!

       

      I’ve awarded your EV badge 😁. 

       

      Sorry to see you’re having these login issues. 

       

      If you could please follow ​@Blastoise186’s advice and report this to chargeanytime@ovo.com then they can get a ticket raised for you. You could try calling, but they will probably want you to send them the same screenshot you’ve posted here, so might be best via email.

       

      Let us know how you get on!

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