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ahafejee
Rank 1
March 28, 2025
Solved

charge anytime app not connecting to renault

  • March 28, 2025
  • 14 replies
  • 489 views

Hello,

 

iv had OVO charge anytime with mini electric for a couple of years and it worked seamlessly.

I’ve just swapped to a Renault scenic e-tech and I’m not able to connect the charge anytime app to my Renault account.

 

note - my Renault account / app works fine, I can see the range / lights / location / preconditioning etc.

 

when I try to sync I see the following message, see screenshot.

 

 

 

Best answer by Ben_OVO

Hi again ​@ahafejee,

 

I’ve heard back from Charge Anytime. They’ve asked me to tell you to get in touch with them via chargeanytime@ovo.com, and to send in the screenshot of the login screen that you’ve included in this Forum post. They’ll need to get an internal ticket raised to get this fixed.

 

Get in touch with them when you can - they’ll be able to get this all sorted for you 😁.

14 replies

Ben_OVO
Community Manager
Ben_OVO
Community Manager
March 31, 2025

Hi ​@ahafejee,

 

A warm welcome to the Forum, and I’ve awarded your EV badge 😁.

 

Sorry to see what’s happening here. I’ve asked the Charge Anytime team and will update you as soon as I get an answer. If you wanted to reach out to them yourself you can do so by emailing chargeanytime@ovo.com. I also wanted to direct you to this previous Forum topic as it may be of help to you:

 

 

Cheers!

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Ben_OVO
Community Manager
Ben_OVOSolved
Community Manager
March 31, 2025

Hi again ​@ahafejee,

 

I’ve heard back from Charge Anytime. They’ve asked me to tell you to get in touch with them via chargeanytime@ovo.com, and to send in the screenshot of the login screen that you’ve included in this Forum post. They’ll need to get an internal ticket raised to get this fixed.

 

Get in touch with them when you can - they’ll be able to get this all sorted for you 😁.

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Newcomer
Orey
Newcomer
April 2, 2025

Hi all,

I’ve been using charge anytime with my Cupra Born for the past two years and it has been working seamlessly. I have now bought a second EV, a Renault Scenic E Tech. However when trying to set it up on charge anytime, I can’t get past the section prompting to sign into My Renault and I’m met with one of the following messages.

 

I’m able to use the My Renault app itself to set air conditioning etc, so that’s working just fine, so I’m guessing there is some sort of issue on OVOs side, stopping communication from their servers to Renaults. Has anyone else had this issue?

 

Thanks!

 

 

Blastoise186
Super User
Blastoise186Super User
Super User
April 2, 2025

Hi ​@Orey ,

This looks like a Renault issue, but I’d suggest letting OVO’s team know via 0330 175 9678 so they can dig into this.

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Orey
Newcomer
April 2, 2025

Hello! I’m currently having the same issue. Did you ever hear back?

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Rank 1
ahafejeeAuthor
Rank 1
April 2, 2025

Hello,

 

I sent them an email on Friday.

 

I’ve heard nothing back.

O
Newcomer
Orey
Newcomer
April 2, 2025

That’s a shame, fingers crossed you hear something by the end of the week!

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Rank 1
ahafejeeAuthor
Rank 1
April 2, 2025

Hope so! I specifically checked it was compatible with OVO before ordering!

Blastoise186
Super User
Blastoise186Super User
Super User
April 2, 2025

Hiya!

If you’re emailing the Charge Anytime team, please make sure you’re explicitly sending them to chargeanytime@ovo.com - sending them to any other inbox will massively slow down the responses.

In this case however, I’d suggest you call them directly on 0330 175 9678.

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ahafejeeAuthor
Rank 1
April 2, 2025

Yep that’s who I sent the email to.

 

Will get them a call tomorrow.

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