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DWYT
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October 30, 2023
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Charge Anytime App Cost / Energy not matching up

  • October 30, 2023
  • 11 replies
  • 497 views

Please can you advise on the below?

On the Smart Charge app, on the "savings" tab, the cost for the charge doesn't add up.

 

For example on 3/10, I used 4.3 kWh, the cost should be £0.43 based on 10p per kwh. But the cost is showing £0.71.

Best answer by Chris78

Updated on 28/02/25 by Emmanuelle_OVO:

Have questions about Charge Anytime, find out more information on these topics: 
 

 

See our Charge Anytime product page here

Hi @DWYT Its my understanding that the numbers you are see there are the saving for that charge not the cost. in earlier versions of the app it Said ‘saving’ and not ‘Smart Charge’ 

 

The change to the wording is very confusing.

 

To check you can take off the 10p off your electrical rate on your tariff then multiply by the Kwh used you should get the numbers in your screenshot 

11 replies

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Abby_OVO
Community Manager
Abby_OVO
Community Manager
June 25, 2024

Hey @Niallmac6 

 

Sorry to hear this.

 

Do you know if the it’s been billed to actual meter readings or has it maybe been estimated?

 

 

We’ve seen others have issues where the charge anytime credit didn’t match their charger data so the credit seemed to be wrong:

 

 

If you think there’s a problem with the credits, you can reach out to the charge anytime team via email at chargeanytime@ovo.com. 

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