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DWYT
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October 30, 2023
Solved

Charge Anytime App Cost / Energy not matching up

  • October 30, 2023
  • 11 replies
  • 497 views

Please can you advise on the below?

On the Smart Charge app, on the "savings" tab, the cost for the charge doesn't add up.

 

For example on 3/10, I used 4.3 kWh, the cost should be £0.43 based on 10p per kwh. But the cost is showing £0.71.

Best answer by Chris78

Updated on 28/02/25 by Emmanuelle_OVO:

Have questions about Charge Anytime, find out more information on these topics: 
 

 

See our Charge Anytime product page here

Hi @DWYT Its my understanding that the numbers you are see there are the saving for that charge not the cost. in earlier versions of the app it Said ‘saving’ and not ‘Smart Charge’ 

 

The change to the wording is very confusing.

 

To check you can take off the 10p off your electrical rate on your tariff then multiply by the Kwh used you should get the numbers in your screenshot 

11 replies

Blastoise186
Super User
Blastoise186Super User
Super User
October 30, 2023

Sorry, but your post doesn’t seem to make sense. It’s written in a way that suggests the expected and actual saving is the same?

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Rank 1
DWYTAuthor
Rank 1
October 30, 2023

Sorry, but your post doesn’t seem to make sense. It’s written in a way that suggests the expected and actual saving is the same?

I have edited the post. 

Another example; 13.9 kWh on the 4th Oct which should be £1.39 but the app is showing £2.32.

 

Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
October 31, 2023

Hey @DWYT,

 

Welcome to the OVO Online Community,

 

Are you able to upload a photo and we can take a further look. Please don’t include any personal information. 

 

 

 

Renewable Energy? Big Fan.
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Rank 1
DWYTAuthor
Rank 1
October 31, 2023

Hey @DWYT,

 

Welcome to the OVO Online Community,

 

Are you able to upload a photo and we can take a further look. Please don’t include any personal information. 

 

 

 

 

Hi@Emmanuelle_OVO screenshot attached.

 

 

Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
November 1, 2023

Hey @DWYT 

 

Please can you contact the OVO Smart Home team to raise this directly so they can look into it: smarthome@ovoenergy.com.

Renewable Energy? Big Fan.
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Rank 6
Chris78Solved
Rank 6
November 2, 2023

Updated on 28/02/25 by Emmanuelle_OVO:

Have questions about Charge Anytime, find out more information on these topics: 
 

 

See our Charge Anytime product page here

Hi @DWYT Its my understanding that the numbers you are see there are the saving for that charge not the cost. in earlier versions of the app it Said ‘saving’ and not ‘Smart Charge’ 

 

The change to the wording is very confusing.

 

To check you can take off the 10p off your electrical rate on your tariff then multiply by the Kwh used you should get the numbers in your screenshot 

    Tim_OVO
    OVO Staff
    Tim_OVO
    OVO Forum Legend
    November 3, 2023

    Good tip, thank you @Chris78 - we will remember this for next time!

     

    Numbers add up, @DWYT?

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      Newcomer
      MD123
      Newcomer
      April 4, 2024

      Hi @Tim_OVO @Emmanuelle_OVO ,

       

      I have been trying to find out how I get the actual costs of each charge - I thought this screen showed the costs and not the saving - can you confirm which it is.  and if it is showing the saving - how can I find the actual cost of each charge please?

      Chris_OVO
      Community Manager
      Chris_OVO
      Community Manager
      April 5, 2024

      Hi @MD123, 

      Welcome to the community! 

      This has been raised and is something the team are considering for the future but for right now isn’t available on the app. You can for the meantime multiply your kWh displayed in the app by 0.07. This will tell you the cost for each charge.

      I hope this helps 😊

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        Niallmac6
        Newcomer
        June 21, 2024

        Hello, I am on the charge anythime plan as i ahve an ev

         

        I am trying to undertsand why, when I click on the "Your EV" tab in my account. its says I have spent say £100 on electricity across house and car in a particualt month  but my actual bill from OVO is for al lot, lot more - much more than just adding standing charge

        can anyone help?

        Show more replies
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