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Bradley_OVO
Community Manager
Bradley_OVO
Community Leader
June 3, 2025
PinnedF.A.Q.

Charge Anytime and Ohme integration update: important information for our customers

  • June 3, 2025
  • 297 replies
  • 19358 views
Charge Anytime and Ohme integration update: important information for our customers

Updated on 14/04/26 by Ben_OVO

 

We're always working to improve your experience with Charge Anytime. We want to reward you for being an EV driver by bringing you even better features and the latest technology.

 

As part of these improvements, there was a change affecting customers using Ohme chargers. Since 15th July 2025, Ohme chargers are no longer able to connect directly to Charge Anytime. The good news is, we estimate about 75% of our Charge Anytime customers have an EV that can connect directly to Charge Anytime. So you may still be able to benefit from our low charging rates via your vehicle connection. 

 

If you drive a compatible vehicle, you can follow the steps below to connect to Charge Anytime directly via your EV. You’ll need to check if your EV is compatible. If you have other vehicles, you’ll need to check those too.

 

You’ll also need to use the OVO Charge app to schedule your charging, rather than the Ohme app. Download OVO Charge from the App Store or Google Play.

 

 

How to connect to Charge Anytime with your EV 

 

Once you know your EV is compatible, please follow the steps below.

 

Step 1- Disconnect your charger from Charge Anytime

 

You won’t be able to reconnect through your charger once you’ve done this - so please make sure that your EV is compatible before completing this step:

  • Open the OVO app and select the black circle in the top right corner to go to your profile 
  • Go to ‘Plan details’ then ‘Manage add-ons’
  • Find ‘Charge Anytime’ and select ‘Cancel add-on’ 

 

 

Step 2- Delete your Ohme account

 

Please note: Deleting your Ohme account, will clear your charger of any routines, settings, your charging history and will disable the lock feature.

  • Go to the settings tab in the bottom right hand corner of the Ohme app
  • Scroll to the bottom
  • Select ‘delete account’

 

Step 3- Reconnect to Charge Anytime through your EV

  • Download OVO Charge from the App Store or Google Play, and log in using your energy account details 
  • Select your EV make, model, and year of manufacture
  • Sign in using your EV account details 
  • Give permission for Charge Anytime to access information about your EV account 
  • Select your car to connect to Charge Anytime via your EV
  • Set your home location

 

You’ll then be able to keep your discounted smart charging rate. 

 

You can continue to use your Ohme charger, but it’ll be your EV that’s connected to Charge Anytime – not the charger. 

 

Please note, changing how you’re connected to Charge Anytime will mean that your credit will be provided in 2 instalments. One to cover your smart charging while connected via your charger and another since being connected via your EV. Future credit will be provided in a single instalment again as normal. 

 

 

Having trouble connecting to Charge Anytime with your EV?

 

Below are some additional steps you can take to help you get connected:

 

Toggles in the Ohme app

 

If dynamic charging and price cap is set as “off” the app should say that your EV will charge to 100% immediately. This is what your Ohme app needs to be set to so we can control and smart charge your vehicle.

 

You may also need to turn off “Regulated charging hours” as this might also be a cause of interference with Charge Anytime scheduling.

 

Make sure your Ohme charging isn’t locked. You’ll need to make sure the lock feature is disabled in the Ohme app. Instructions on how to do this can be found here. 

 

Activating max charge with instructions on the Ohme support page from the charger (located on the charger screen if your charger is an Ohme home pro or on the start button if you have an Ohme epod) may override Ohme scheduling enabling Charge Anytime to control smart charging of your vehicle.

 

 

EV specific support

 

You may see a “A technical error occurred” message in the Audi app. This is because the Audi app is not aware charging is occurring because the Ohme app may be blocking vehicle schedules. To fix this issue you can try:

 

  1. Manually starting a max charge on the Ohme charger or in the Ohme app if possible
  2. Deleting your Ohme account and Ohme app

 

 

EVs with “Unable to locate vehicle” message

 

With some EVs you may get this message in the Charge app. This message occurs when your EV is not connected to the internet. You’ll need to make sure your vehicle is connected to the internet and the connection is available all the time your vehicle is at home.

 

If you have a Toyota and receive this error message you can check in the multimedia section in the “My Garage” section of the Toyota app. You can then scan a code to get connected.

 

 

If you couldn’t connect to Charge Anytime with your EV

 

If you don’t have a compatible vehicle, or if you didn’t complete the steps above by 15 July 2025, you’ll no longer get a discounted charging rate. We’re really sorry about this. Charge Anytime would have been removed from your account automatically. 

 

You’ll have got your final Charge Anytime credit within the first week of August 2025. This will cover the electricity used to smart charge your EV up until 15 July.

 

From 15 July, you’ll have been paying your home electricity unit rate for all EV charging.  

 

 

Frequently asked questions

 

I’ve connected to Charge Anytime through my EV. Why is the Charge app showing different insights to the Ohme app?

 

Energy usage readings from Ohme and your vehicle may differ slightly because they use different measurement methods, depending on the type of connection. This means you might notice a small difference between what's shown in the Charge Anytime app and the Ohme app.

 

 

I have more than one EV - one is compatible with Charge Anytime and one isn’t. What are my options?

 

You can connect your compatible vehicle to Charge Anytime and benefit from smart charging at the discounted rate. Any non-compatible vehicles will continue to charge at your standard home electricity rate.
 

 

Can I connect my EV to Charge Anytime after 15 July 2025?

 

Yes. As long as you have a compatible vehicle, you can connect it to Charge Anytime after 15 July. However, please note that any EV charging between 15 July and the date you connect will be charged at your standard home electricity rate until smart charging begins.
 

 

Will my free miles offer be impacted if I’m a VWG or Volvo customer?

 

If you’re a VWG or Volvo partnership customer, any offers received will not be impacted by Ohme removal and you’ll continue to receive credit relating to these offers on your bill. If you’re a Volvo or VWG customer with a Ohme charger, you can switch to a vehicle connection with a compatible Volvo or VWG vehicle.* 

 

If you are a VWG customer you will need to follow the vehicle switch steps above. If you are a Volvo customer, you will need to contact the Charge Anytime team who can support you switching your connection.

 

*EX30 and EX90 Volvo models aren’t compatible via the direct integration with the Volvo cars app. We’re sorry about this. Please contact the Charge Anytime team who’ll be able to support you further.

 

 

We’re here if you need us

 

If you have any questions, or need help connecting your EV, you can get in touch with the Charge Anytime team directly by:

 

  • Calling 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via chargeanytime@ovo.com

  • Webchat, click the link then the green chat icon at the bottom right of the page

 

297 replies

Show previous replies
P
Newcomer
PeterGillham
Newcomer
June 27, 2025

I appreciate that - my point is that I have only just ( 6 months max) purchased the Ohme as OVO’s approved charger for Charge Anytime, when July comes, the benefits of having an Ohme will be lost as I will be paying full rate for charging my vehicle.

Not too good for customer satisfaction !

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    June 27, 2025

    It was actually Ohme that refused to update their code to match the new methods OVO is using these days for the Charge Anytime integrations. Without the new code, there wasn’t much OVO could do.

    Ohme was also never the only choice for Charge Anytime and tbh it’s been a while since anyone on the Forum last recommended them - I’ve been recommending Hypervolt a lot recently based on what I’ve seen. Indra was the first partner, Ohme came second while Hypervolt and later Andersen joined the party after that - Nexblue and EVEC have also recently signed up. There were always other options.

    OVO is willing to let you quit without exit fees, but you’d have to call 0330 175 9678 if you want to take that up. It is ONLY available for those who can’t continue using CA because of the Ohme shutdown where you don’t have a compatible EV though.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      M
      Newcomer
      MurrayElliot
      Newcomer
      June 30, 2025

      Such a disappointment. I have recently ordered my first EV (Ford Explorer) through motability, and their ONLY supplier is OHME, so I’m stuck with an incompatible car and an incompatible charger. It’s infutriating that the industry is in such a disjointed mess. Appreciate it’s not really OVO’s fault, but given the push from the UK government to go all-electric, this lack of standardisation needs to be addressed. Looks like I will have to be moving to Octopus as a result, having been an OVO customer for many years (or put my own compatible charger in at something like £1000 which I doubt would make economic sense right now)

      Wish I’d kept my 2L diesel...

      *Sigh* 

        E
        Newcomer
        Energytime
        Newcomer
        June 30, 2025

        I think there’s still some confusion here but correct me if I’m wrong. Even if you don’t have a compatible charger or car you can still use OVO. It’s just the Charge Anytime Add on to benefit from better rates. For me, even without the Add On I would be saving on the equivalent of fuel, so no need to regret getting an EV over a 2L diesel I’d say.

          M
          Newcomer
          MurrayElliot
          Newcomer
          June 30, 2025

          No you’re right of course at this time it’ll still work and hopefully still cheaper than diesel (wait until Petrol and Diesel are doomed and watch that change rapidly...), but I’ll be stuck paying 3x as much as I could have otherwise to charge at home until I leave OVO.

          I was encouraged in this direction when I saw OVO had a good charging tariff, and to find out too late that neither car not charger are compatible with that tarriff is very underwhelming.

          The other downsides of the EV are of course range, and the cost of rapid public charging (which can exceed the price of diesel which was costing me 15p/mile), so it wasn’t so clear cut a decision for me when compared to (say) a Petrol hybrid. 

            T
            Newcomer
            tonym
            Newcomer
            July 2, 2025

            I have moved to Octopus - anybody know how to unlink OVO Anytime using their app? I don’t see the option anywhere

            Peter E
            Super User
            Peter ESuper User
            Super User
            July 2, 2025

            I think there’s still some confusion here but correct me if I’m wrong. Even if you don’t have a compatible charger or car you can still use OVO. It’s just the Charge Anytime Add on to benefit from better rates. For me, even without the Add On I would be saving on the equivalent of fuel, so no need to regret getting an EV over a 2L diesel I’d say.

            You are absolutely right. Moving to an EV even at the standard rate is a massive saving over running an ICE. Getting a discount from the standard rate is a bonus and worth having so you need to see which tariff / supplier suits your circumstances best. Everybody's combination of tech needs the right tariff to make the best use of it.

             

            I moved to an EV because I'm an older driver and I needed an automatic to make driving easier but hate the standard automatic options on ICEs. I saved money moving to an EV and saving more money with a tariff that matches my circumstances.

             

            Peter 

             

            Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
            T
            Rank 5
            Tim a victim
            Rank 5
            July 2, 2025

            I have been using my OHME charger ( as recommended by OVO) for about two years and getting the reduced 7p/kWh rate.

            today I took the plunge and changed to charge anytime, all went well until I came to try and pinpoint my location. The somewhat rudimentary map provided did not show up where my house was, I appreciate that it’s only been built two years and it is in rural Devon but……

            so I plonked the pin roughly where the house is. I then started charging one of our two cars, the charge anytime app says I am charging away from home. I assume this means I will not get the reduced rate. I then went back into the app but can not find anywhere to reposition the location.

            There is, of course, no help inthe app.

            i did put in my address, which although it never came up as a predictive suggestion, did actually accept it.


            any suggestions

            Tim

             

            Blastoise186
            Super User
            Blastoise186Super User
            Super User
            July 2, 2025

            Generally best to have a word with the team - they can reset the location for you if you set it incorrectly.

            Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
            T
            Rank 5
            Tim a victim
            Rank 5
            July 2, 2025

            Thanks for the reply, like many others I am not really very impressed with OVO changing to make their own recommendations obsolete after two years and now I have to waste my time because they haven’t bothered to use an updated map.

            however, I must admit that when you get past the the “humans” that normally handle queries I have always found them sympathetic, courteous and knowledgeable. I shall dedicate another few hours of my ever decreasing life expectancy trying to get this sorted out. 

            Show more replies
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