Skip to main content
D
Rank 2
Dark
Rank 2
March 7, 2023
Solved

Charge Anytime and Ohme Home Pro kWh usage figures don't match

  • March 7, 2023
  • 38 replies
  • 2476 views

Starting a new conversation because I can’t find any info on the forum about this.

I have recently had an Ohme Home Pro EV charge point installed and signed up for the Charge Anytime add-on. I’ve been monitoring the Charge Anytime credits that have been applied to my account and they don’t seem to match the kWh consumption that is being reported in the Ohme app. I think everything is set up correctly and some Ovo credits have been applied, but the usage doesn’t look very much like what the Ohme app says I’ve used - my Ovo account is either missing some smart charging sessions or the smart charging kWh for each session are being underreported. I appreciate that there may be some delay between the chargepoint reporting the session and Ovo applying the charge credits, but Its been 4 days since I last plugged in and things have not caught up.

So the question for anyone with a similar setup is - how accurately do the Charge Anytime consumption figures match those that are reported by your charge point, and how quickly do the credits display on your Ovo account after completing an smart charging session?

(By the way, I do not have preconditioning enabled and these are scheduled charging sessions not max / boost charging, which I know would not be covered under the Charge Anytime tariff).

Best answer by Dark

Updated on 02/06/25 by Chris_OVO

 

From 15 July Ohme chargers will no longer be compatible with Charge Anytime. We’ve recently updated the technology behind Charge Anytime. This is so we can keep making improvements and create new products that reward customers for driving EVs.

 

It's not been possible to integrate Ohme with this new technology. If you have an Ohme charger you’ll still be able to sign up to Charge Anytime by connecting with an eligible vehicle. We’re constantly looking to open up the eligibility to more EV models so if you don’t see your EV here, keep an eye on our page.


You can see all eligibility details in our Charge Anytime page here.

 

BREAKING NEWS Ohme (who’s support is excellent) have just emailed me in response to my query to say this:

 

“Having spoken to OVO it appears they had an issue with some third party software that was causing the data we supplied to be delayed in its addition to the OVO pages.

 

They have said this issue is now resolved. Can you see the charging data as normal within the OVO environment?”

 

So maybe my theory about the Ovo data being one charging cycle in arrears was a red herring after all. Can you check now and see if your Ovo data looks more aligned with the Ohme?

 

 

 

38 replies

Show previous replies
P
Newcomer
Priceyred
Newcomer
March 28, 2023

 

D
Rank 2
DarkAuthor
Rank 2
March 28, 2023

I’ll bet that when you have completed that charge and unplugged your vehicle the credits you are expecting for 26th will be shown in the Ovo app. Let us know how it goes.

P
Newcomer
Priceyred
Newcomer
March 28, 2023

Will do, fingers crossed. Thanks 👍

P
Newcomer
Priceyred
Newcomer
March 29, 2023

Morning @Dark the EV credit has appeared on my account this morning so looks like it's all sorted, does this get credited onto your account balance in the future?

 

Thanks for all your help.

 

    D
    Rank 2
    DarkAuthor
    Rank 2
    March 29, 2023

    I think the credit gets applied to your monthly bill.

      Emmanuelle_OVO
      Retired Moderator
      Emmanuelle_OVO
      Retired Moderator
      May 9, 2023

      Hey @Dark,

       

      The following update might be helpful to you:

       

      We've had a number of Charge Anytime customers with Ohme chargers, where their EV page wasn't displaying charge data in it's entirety. The issue was purely cosmetic, with actual credits paid at the end of each month being correct. I’ve had an update from the team about this:

       

      Thank you for your patience whilst our technical team worked on a fix for your Charge Anytime addon linked with your Ohme charger. We found that your EV section of the OVO online account wasn't showing all of the Charge Anytime credits being calculated and applied, based on your scheduled charges.
      We've now released a fix which will ensure that your EV section will accurately reflect the same Charge Anytime credits that will be applied. It's worth bearing in mind that we receive the charging data from Ohme after your vehicle is unplugged, so any charging sessions currently underway aren't shown on your EV section until this occurs.
      Renewable Energy? Big Fan.
        A
        Newcomer
        anianat
        Newcomer
        March 24, 2024

        Hi all. Sorry to comment on an old thread but I've the exact issue reported here. 

        I'm new to EV. Had it delivered a week ago along with an Ohme Home Pro and connected to the charge anytime tarrif.

        So far,  only 3 charges all of which scheduled not boost and none crossing over midnight. (Two of these on the same day so if you look at the images below it looks like only two charges)

        The Ohme app is reporting 35.8kWh and OVO reporting 30.63kWh. I'm concerned this appears to be around 15% under reporting.

        The ovo account reports the charging credit the following day after the energy usage as that appears to be when the data is received so it looks like all my charging sessions have been reported.

        Can one of the Ovo reps on here help me understand what's going on please? @Emmanuelle_OVO  @Tim_OVO 

         

        Chris_OVO
        Community Manager
        Chris_OVO
        Community Manager
        March 25, 2024

        Hi @anianat, 

         

        Welcome to the Forum. We’re excited to have you join our EV community! 

         

        We have a handy FAQS section on Charge Anytime here - https://www.ovoenergy.com/electric-cars/charge-anytime-faqs 

         

        In similar instances, it could be that as you haven’t subsequently charged the car again, the usage isn’t showing one of the charges. Could you try charging the car again and let us know how you get on? 

         

        If you are still sure there is an error in the data that we need to look into, you can email chargeanytime@ovo.com, 

         

        I hope this helps.

         

        Renewable energy jokes never get old.
        Terms & ConditionsAccessibility statement

        OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

        OVO (S) Gas Limited is part of OVO Group Ltd