Skip to main content
D
Rank 2
Dark
Rank 2
March 7, 2023
Solved

Charge Anytime and Ohme Home Pro kWh usage figures don't match

  • March 7, 2023
  • 38 replies
  • 2476 views

Starting a new conversation because I can’t find any info on the forum about this.

I have recently had an Ohme Home Pro EV charge point installed and signed up for the Charge Anytime add-on. I’ve been monitoring the Charge Anytime credits that have been applied to my account and they don’t seem to match the kWh consumption that is being reported in the Ohme app. I think everything is set up correctly and some Ovo credits have been applied, but the usage doesn’t look very much like what the Ohme app says I’ve used - my Ovo account is either missing some smart charging sessions or the smart charging kWh for each session are being underreported. I appreciate that there may be some delay between the chargepoint reporting the session and Ovo applying the charge credits, but Its been 4 days since I last plugged in and things have not caught up.

So the question for anyone with a similar setup is - how accurately do the Charge Anytime consumption figures match those that are reported by your charge point, and how quickly do the credits display on your Ovo account after completing an smart charging session?

(By the way, I do not have preconditioning enabled and these are scheduled charging sessions not max / boost charging, which I know would not be covered under the Charge Anytime tariff).

Best answer by Dark

Updated on 02/06/25 by Chris_OVO

 

From 15 July Ohme chargers will no longer be compatible with Charge Anytime. We’ve recently updated the technology behind Charge Anytime. This is so we can keep making improvements and create new products that reward customers for driving EVs.

 

It's not been possible to integrate Ohme with this new technology. If you have an Ohme charger you’ll still be able to sign up to Charge Anytime by connecting with an eligible vehicle. We’re constantly looking to open up the eligibility to more EV models so if you don’t see your EV here, keep an eye on our page.


You can see all eligibility details in our Charge Anytime page here.

 

BREAKING NEWS Ohme (who’s support is excellent) have just emailed me in response to my query to say this:

 

“Having spoken to OVO it appears they had an issue with some third party software that was causing the data we supplied to be delayed in its addition to the OVO pages.

 

They have said this issue is now resolved. Can you see the charging data as normal within the OVO environment?”

 

So maybe my theory about the Ovo data being one charging cycle in arrears was a red herring after all. Can you check now and see if your Ovo data looks more aligned with the Ohme?

 

 

 

38 replies

Show previous replies
D
Rank 2
DarkAuthor
Rank 2
March 20, 2023

Does the rate charged for normal electricity use increase when signed up for Charge Anytime?

Nope!

    P
    Newcomer
    Priceyred
    Newcomer
    March 28, 2023

    Hi guys, so I'm new to all this. I have an ohme home pro charger, however my car (Kia niro EV 2023) isn't compatible with the OVO smart charge app. I have linked my charger to my OVO account, my first big charge was Sunday and I plugged it in and set the equivalent of about 50kwh of charge over 14 hours. On my OVO account it says I have been charged around £16 for the charge, but on the ohme app it says £5.06. 

    D
    Rank 2
    DarkAuthor
    Rank 2
    March 28, 2023

    Did you do the Sunday charge as a scheduled charge via the Ohme app, or did you boost/max charge it via the Ohme (app or charger) for an immediate hit?

    P
    Newcomer
    Priceyred
    Newcomer
    March 28, 2023

     

    P
    Newcomer
    Priceyred
    Newcomer
    March 28, 2023

    I set it to put a certain amount of charge in, I've screen shot the pages, do these make sense?

    D
    Rank 2
    DarkAuthor
    Rank 2
    March 28, 2023

    OK 2 things:

    1)

    You are looking at the Ovo energy summary in the Usage section of the Ovo app which doesn’t reflect the Charge Anytime credits. Instead, try going to Home and there is a link that says Take Your EV for a Spin. Click on that and it will take you to a page called Your EV and show your reported car usage and costs

    2)

    The Ohme app charge stats don’t distinguish between max/boost charge sessions and scheduled charging sessions. If you have boost charged during the reporting period the total cost shown by Ohme won’t be correct as boost charging is charged at the regular rate.

      P
      Newcomer
      Priceyred
      Newcomer
      March 28, 2023

       

      P
      Newcomer
      Priceyred
      Newcomer
      March 28, 2023

      So that's the shot of the section of your EV. Suppose I'll get used to it as I go 🤔🤦

      D
      Rank 2
      DarkAuthor
      Rank 2
      March 28, 2023

      If this usage is all on 26th and you didn’t charge again on 27th then you won’t see your credits - that seems to be the way it works. It took me ages to fathom it out - your charge session won’t show any credits until after you do a subsequent charge on a different day.

      P
      Newcomer
      Priceyred
      Newcomer
      March 28, 2023

      Ah ok, so I've just plugged in to charge, I've set it to charge 100 miles to be ready for 0400. So hopefully it'll be right 

        Show more replies
        Terms & ConditionsAccessibility statement

        OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

        OVO (S) Gas Limited is part of OVO Group Ltd