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Bradley_OVO
Community Manager
Bradley_OVO
Community Leader
June 3, 2025
News

Charge Anytime and Ohme connection issue update: important information for our customers

  • June 3, 2025
  • 21 replies
  • 925 views
Charge Anytime and Ohme connection issue update: important information for our customers

We're aware of a connection issue affecting Ohme customers between 27 May and 2 June. This means that any charging that took place during these dates wont be visible in your savings insights page in the Ohme app. Credit owed for smart charging between 27 May and 30 May also won’t be included in Charge Anytime credit you received at the start of June. 

 

The issue is now resolved. Any missing credit owed for May and June will be added to your account as a separate Charge Anytime credit by 13 June. You don’t need to do anything and the credit will be applied automatically to your account. It’ll show on your next bill as ‘Charge Anytime Credit Adjustment’. 

 

“Savings insights” have also been updated with the missing data in the Ohme app over the period the issue occurred. If you toggle back to May insights the savings will now be updated.

 

We’re here if you need us

If you have any questions, or need help connecting your EV, you can email chargeanytime@ovo.com or call us on 0330 175 9678. We’re here Monday to Friday (excluding bank holidays), 9am to 5pm.

21 replies

O
Rank 2
ObsidianWalker
Rank 2
June 3, 2025

Just wondering if you plan on addressing the fact Ohme chargers are no longer supported on Charge Anytime ???

    A
    Newcomer
    Archie
    Newcomer
    June 4, 2025

    Is my Ford kuga compatible with this new system. 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    June 4, 2025

    Is my Ford kuga compatible with this new system. 

    Unfortunately, no. Ford pulled the plug on pretty much all Smart Charging setups across Europe last year, citing “security reasons”. They’ve refused to work with basically anyone since.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    M
    Newcomer
    Mwheele6
    Newcomer
    June 4, 2025

    I am incredibly disappointed that OVO didnt think to provide backward integration with their previously recommended Ohme charger. I drive a vehicle that isn’t recommended by OVO to connect (Kia) so I’m now left in limbo and it looks like I and any other Kia drivers will have to move to another electricity supplier. Please can I ask that you reconsider this move asap. Please also confirm that I can move supplier without any penalty charge applying as this change is not of my making it is entirely driven by OVO. 

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      June 4, 2025

      You may want to test the Kia integration first - apparently there’s a new Kia app which might make things a bit more reliable.

      It’s worth at least trying it before you call it quits!

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      WileyC
      Rank 5
      WileyC
      Rank 5
      June 5, 2025

      Would be really interested to see how the Kia direct to vehicle connection works for you using the new Kia app (combines Kia connect and Kia charge apps) although I’m still not clear if OVO charge anytime app actually communicates via the Kia app or via a back end system interface to go direct to Kia (I.e. does it matter which app you are using or is Kia just terrible at interfacing with energy company systems)

      D
      Rank 2
      deyoung50
      Rank 2
      June 5, 2025

      Just spoken to the charge anytime team and they are willing to chat on the phone and waive the exit fees. They move you to the standard tariff as a result but if your plan is to move that’s going to be minimal impact.

       

      whilst the disruption is not ideal I think some credit is due for waiving the fees. 

      E
      Rank 2
      Elevonic
      Rank 2
      July 13, 2025

      Hi, I've followed the instructions, set up the charge anytime app and deleted my account on the Ohme charger. Does it now mean that I can't even see the charger status etc as I have no account? I did try and set it up again with another account but it wanted tariff details so I deleted again just in case. Thanks.

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      July 13, 2025

      As I’ve said in the other thread, you need to create a new Ohme account and link that up to your charger to regain the other features.

      For the tariff details, just pick something random - it won’t mess anything up.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        Abby_OVO
        Community Manager
        Abby_OVO
        Community Manager
        July 14, 2025

        Hey ​@Elevonic 

         

        Have you been able to give the advice above a try?

         

        If you’re still having issues, please do reach out to the Charge Anytime team for help:

         

        How to get in contact with the Charge Anytime team

        • Charge Anytime - 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

        • chargeanytime@ovo.com

         

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