Can you supply a three phase smart meter?

Hey @dr_aureole,

Sorry for the issues you’re having, 

It’s a tough one, because if you go ahead with the installation we can’t guarantee the meter will be smart. 

Currently not many suppliers are offering smart 3 phase meters by default, OVO plan to do so in future. 

Hey @Emmanuelle_OVO I have an existing 3 phase supply and non-smart 3phase meter with OVO; I was offered a place on the 3 phase smart meter pilot but I missed the first appointment and can’t rebook it is the issue.

Hey @dr_aureole,

I’m really sorry to hear that,

I’ll update this thread if we hear any more details about the availability of 3 phase smart meters. 

Hi OVO I have a three phase domestic supply and desperately need a smart metre. OVO keep indicating on this forum that they provide three phase smart metre but that is absolutely not true from my experience , I have had four deprecate engineer appointmrr we nts each time they state they do not provide smart metres for three phase, please tell me I’m wiring and more so please provide a phone number for OVO that specify can deal with three phase smart metres 

Good morning,

I can confirm that OVO is indeed starting to offer Three-Phase SMETS2 Smart Meters. However, the rollout is currently in a pilot phase and in very limited numbers. If you can’t get one right now, it’s probably because there’s no engineer in your area that can do them yet.

You can still get a Three-Phase Traditional Meter for now and then upgrade later. I’ll ask a Forum Moderator to note down your interest for now.

I’m not sure what you mean by a three phase traditional metre , I’m guessing I have one of those already with my three phase. My post code is M32 and I’ve met one of the senior OVO engineers in my area he called to my home for survey and confirmed he is qualified and trained to install three phase smart metre but OVO are not offering them and the trial has ceased can you shed more light on this ? 

I get my information directly from two people I know at OVO that I talk to constantly. I’ve asked them for an update. I won’t be able to get a response until at least tomorrow morning however.

What I can tell you is that the testing phase has had different elements to it and it’s possible that the engineer you spoke to might have been on an earlier phase which isn’t currently active.

Thank you any further info you get re my specific area will be greatly appreciated Thank you I am a high user with my EV vehicle circa £450pm electric area is M32 Greater Manchester 

Hi @Allan Downes and thanks for flagging this. 

As blastoise has called out, OVO are fitting polyphase meters on a small scale over the last few months. I’ve asked for an update in case the report of the engineer telling you we’re not doing these is correct. 

It is on a small scale though but I’m making a note of those that want it ASAP, so that when this trial expands more generally I’m able to let them know. I’ve added you to my list. 

Hi we have installed EV supply to our property with the promise of a 10p tariff.

if I cannot get a 3 phase smart meter then presumably I am excluded from this tariff?