Skip to main content
Best answer by Transparent

Updated on 26/06/24 by Emmanuelle_OVO:

 

Do OVO offer 3 phase smart meters?

 

3 phase (aka polyphase) installations in domestic properties are few and far between, so it's a minority of meter engineers across the country that have the skills required to complete these installations. There are also some technical challenges in making sure your job is allocated to an engineer with these skills but we are just as keen as you are to have Smart available for these sites ASAP, so if you would like to take part in this beta stage release, please consider the steps below:


If you have a single rate 3 phase meter (i.e. not Economy 7 / 2-rate etc.) we would encourage you to book a smart meter appointment as normal online or over the phone on 0330 303 5063. 


This will then go through to a specialist team who will validate that it is single rate job and that an 3 phase engineer is available in your region. If this is the case, they will re-book your appointment with the right engineer. (So please bear in mind your appointment date/time will likely change, but we'll try to keep it the same where possible.)


Unfortunately, if you have a 2-rate meter or are not in an area covered by our current crop of 3 phase skilled engineers, you will need to continue with your heritage meter. We know this will be frustrating, so we are sorry about that, we are working to expand our coverage and by you flagging your interest to us, you are helping us shape where and when that coverage develops. - thank you!

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

 

156 replies

Show previous replies
D
Newcomer
dr_aureole
Newcomer
January 31, 2023

Is there any way to get back on the pilot after I missed the first appointment?  Or just wait: I don’t want to leave OVO whatever Customer Support says!

Blastoise186
Super User
Blastoise186Super User
Super User
January 31, 2023

Hmm… There might be hope yet…

Let me ask someone I know...

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
D
Newcomer
dr_aureole
Newcomer
January 31, 2023

Thanks, I can PM account details - I had a 3phase smart meter appt booked late November then couldn’t be at home for it and it all vanished… 

 

Blastoise186
Super User
Blastoise186Super User
Super User
January 31, 2023

I can’t use your details myself I’m afraid as I can’t access internal systems. However, I’ve asked for help and advice backstage to see what we can suggest.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Blastoise186
Super User
Blastoise186Super User
Super User
February 1, 2023

Ok, I’ve taken this one backstage and it’s being looked into. The forum moderators are checking some info and they’ll post here when they can.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
D
Newcomer
dr_aureole
Newcomer
February 1, 2023

Amazing, thanks! Standard customer support was stumped!

Blastoise186
Super User
Blastoise186Super User
Super User
February 1, 2023

No worries. Can’t promise anything happens, but we should at least be able to get an answer that works this way.

What was the reason you needed a three-phase smart meter for by the way?

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
D
Newcomer
dr_aureole
Newcomer
February 1, 2023

Just generally to watch spend - hard to follow whats using electricity here and good to keep the cost down.  I have a 3 phase supply that goes in to 3 seperate consumer units so going back to single phase might be a pain.

Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
February 1, 2023

Hey @dr_aureole,

 

Welcome to the OVO Online Community, 

 

Smart Three Phase

 

As part of a three phase upgrade, a three phase smart meter may be installed however we can't guarantee smart functionality at this time.

 

Three Phase Upgrade Process

 

  1. The customer will be identified as needing a three phase supply by an electrician, due to requiring a high capacity of electricity in their property. 
  2. The customer needs to book an appointment with the Distribution Network Operator, who will attend to upgrade their main fuse to three phase.
  3. We can then book a three phase meter exchange with our installer for a three phase trained engineer to upgrade your meter (at the cost of £325).

 

Tip: An electrician may also be required to rewire your consumer unit once the new meter has been installed, as our installer won't do this.

 

I hope this helps. 

Renewable Energy? Big Fan.
D
Newcomer
dr_aureole
Newcomer
February 1, 2023

Sorry to be clear I already have a 3 phase standard meter -  my property was a conversion that used to be heated by some extremely large space heaters (now gone).

Show more replies
Terms & ConditionsAccessibility statement

OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd