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Best answer by Transparent

Updated on 26/06/24 by Emmanuelle_OVO:

 

Do OVO offer 3 phase smart meters?

 

3 phase (aka polyphase) installations in domestic properties are few and far between, so it's a minority of meter engineers across the country that have the skills required to complete these installations. There are also some technical challenges in making sure your job is allocated to an engineer with these skills but we are just as keen as you are to have Smart available for these sites ASAP, so if you would like to take part in this beta stage release, please consider the steps below:


If you have a single rate 3 phase meter (i.e. not Economy 7 / 2-rate etc.) we would encourage you to book a smart meter appointment as normal online or over the phone on 0330 303 5063. 


This will then go through to a specialist team who will validate that it is single rate job and that an 3 phase engineer is available in your region. If this is the case, they will re-book your appointment with the right engineer. (So please bear in mind your appointment date/time will likely change, but we'll try to keep it the same where possible.)


Unfortunately, if you have a 2-rate meter or are not in an area covered by our current crop of 3 phase skilled engineers, you will need to continue with your heritage meter. We know this will be frustrating, so we are sorry about that, we are working to expand our coverage and by you flagging your interest to us, you are helping us shape where and when that coverage develops. - thank you!

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

 

156 replies

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N
Newcomer
Nixster32
Newcomer
October 11, 2022

 

N
Newcomer
Nixster32
Newcomer
October 11, 2022

 

N
Newcomer
Nixster32
Newcomer
October 11, 2022

 

N
Newcomer
Nixster32
Newcomer
October 11, 2022

Thank you!

It’s an old house with multiple extensions over the years and electrics added to by various previous owners.

 

 

Blastoise186
Super User
Blastoise186Super User
Super User
October 11, 2022

Oh wow! Yeah… You’re gonna want to keep Three-Phase by the looks of things.

I think @M.isterW is one of our Solar experts but forgive me if I tag the wrong user!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
E
Newcomer
Ecomum
Newcomer
October 12, 2022

We also have two three phase smart meters, one with OVO and one with EON. Both suppliers are failing to be able to install a smart meter for us. I am fed up asking now and even more fed up now that the National Grid is offering its demand led scheme allowing customers to be paid to reduce their consumption at peak times - but only if we have a smart meter!!

E
Newcomer
Ecomum
Newcomer
October 12, 2022

We have two three phase smart meters, one with OVO and one with EON. Both suppliers are failing to be able to install a smart meter for us. I am fed up asking now and even more fed up now that the National Grid is offering its demand led scheme allowing customers to be paid to reduce their consumption at peak times - but only if we have a smart meter!!

M.isterW
Rank 6
M.isterW
Rank 6
October 12, 2022

There aren't many (any!) energy providers who are fitting 3 phase smart meters. Octopus have fitted some but aren't doing any more at the moment.  I don't know why but unless someone can suggest a company that I've missed you're stuck with a dumb meter.

1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊
Blastoise186
Super User
Blastoise186Super User
Super User
October 12, 2022

Hi @Ecomum ,

OVO is actually starting to install Three-Phase Smart Meters, but only in limited numbers right now on a pilot phase. They’ll be ramping up sooner or later, so keep an eye out for updates.

If you’re eligible, OVO will be in touch.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    October 12, 2022

    Only a bunch of dead SoLR’d suppliers. :(

    OVO is basically the only one that I’m aware of installing them at all right now.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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