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Best answer by Transparent

Updated on 26/06/24 by Emmanuelle_OVO:

 

Do OVO offer 3 phase smart meters?

 

3 phase (aka polyphase) installations in domestic properties are few and far between, so it's a minority of meter engineers across the country that have the skills required to complete these installations. There are also some technical challenges in making sure your job is allocated to an engineer with these skills but we are just as keen as you are to have Smart available for these sites ASAP, so if you would like to take part in this beta stage release, please consider the steps below:


If you have a single rate 3 phase meter (i.e. not Economy 7 / 2-rate etc.) we would encourage you to book a smart meter appointment as normal online or over the phone on 0330 303 5063. 


This will then go through to a specialist team who will validate that it is single rate job and that an 3 phase engineer is available in your region. If this is the case, they will re-book your appointment with the right engineer. (So please bear in mind your appointment date/time will likely change, but we'll try to keep it the same where possible.)


Unfortunately, if you have a 2-rate meter or are not in an area covered by our current crop of 3 phase skilled engineers, you will need to continue with your heritage meter. We know this will be frustrating, so we are sorry about that, we are working to expand our coverage and by you flagging your interest to us, you are helping us shape where and when that coverage develops. - thank you!

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

 

156 replies

PeterR1947
Newcomer
Newcomer
August 3, 2022

Hi Dion, yes, that’s helpful so the two cables that go into the little black boxes then feed your consumer unit.  The two cables coming out of the meter on the right, one is marked N for neutral and the other with a black ring around it I suspect is also a neutral although I can’t see where it comes from.  The earth wires are all the green/yellow ones.

Also, when you have your PV installed, assuming it’s connected into your consumer unit as normal, I think you will need the cables that come from the two little boxes to your consumer unit upgraded, difficult to see but they do look thinner that the cables into/out of the meter.

Peter

PeterR
Newcomer
August 3, 2022

Thanks gentlemen and please forgive further questions.

I understand that I do not have to have 3 phase to have solar panels.

We were told that if our system is over 6KWh on a single phase the PV installers will have to apply to DNO for permission for it to feed back into grid. Warning was that this would cause potential 12 weeks delay from DNO - any reasons why?

 

I assume that “upgrading to 3 phase” for us is likely to involve the DNO to reconnect/install fuses on the other side but effectively all infrastructure already in place. What would a likely charge be for that?

There would also need to be work by an electrician to connect the than “live” phases “B” and “C” to our home electrics.

Doesn’t that make our home into 415volts from the current 230v

Would we be using more electricity as a result of this assuming no other appliances connected no change in usage behaviour?

Would OVO be charging us more in their standing charge?

Newcomer
August 3, 2022

Hello, 

 

So yeah 3 phase meter but only phase L1 being used out of the meter. Whilst 3 phase Smart isn't available yet but we are so close to using the kaifa 3 phase Smart.

 

With regards to the DNO shutting the phases it could simply be that they've removed the fuses from fuse 2 + 3 or they've physically disconnected somewhere, there isn't a way to tell unfortunately other than enquiring (which you have done) or getting the dno to do a site visit.

 

I think Peter has the best advice about the size of the PV install.

Hi Luke is the Kaifa 3 phase smart also economy 7?

Blastoise186
Super User
Super User
August 3, 2022

All smart meters are capable of doing basic Economy 7 functionality. You only need a more advanced one if you need the ability to have the meter automatically flip circuits on and off at the right times as well. :)

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
PeterR1947
Newcomer
Newcomer
August 3, 2022

You have to apply for permission from the DNA as they need to confirm that your PV output won’t be unbalancing a phase, it’s a complex calculation depending on the load at your substation, your distance from it and what else is happening in your neighbourhood.  Its possible that they might say you can’t have the Capacity you are planning, for example, I’n on a vehicle to grid trial and although I would be able to export 7kW from the car, I’m limited to 4kW by the DNO.

PeterR
Newcomer
August 19, 2022

So yeah 3 phase meter but only phase L1 being used out of the meter. Whilst 3 phase Smart isn't available yet but we are so close to using the kaifa 3 phase Smart.

 

With regards to the DNO shutting the phases it could simply be that they've removed the fuses from fuse 2 + 3 or they've physically disconnected somewhere, there isn't a way to tell unfortunately other than enquiring (which you have done) or getting the dno to do a site visit.

 

I think Peter has the best advice about the size of the PV install.

 

Hi Luke

 

Do you know if there is  a list I can register my interest for 3 phase meter? Is there some form of system whereby OVO informs me about the use/installation of these devices?

Regards

Dion

Blastoise186
Super User
Super User
August 19, 2022

You're in luck actually. I believe @Tim_OVO is keeping track of forum members interested in the upgrade. :)

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Tim_OVO
OVO Staff
OVO Forum Legend
August 22, 2022

Yep I’ll add you to the list, @Dion van Overdijk - we’ve actually recently had an update on this internally and it’s on my to do list to update all 3-phase smart meter topics and anyone interested privately, so I’ll send you a message this week with an update. 

 

 

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
Newcomer
October 11, 2022

I am a longstanding Bub customer and they have refused to install a smart meter as we have a partial 3 phase supply.

 

We are installing solar PV and need to have a smart meter as part of this.

 

Any suggestions as to how to get this installed? Do we need to downgrade to single phase?

Blastoise186
Super User
Super User
October 11, 2022

Hi @Nixster32 ,

This can be a tricky one. OVO is now starting to offer Three-Phase SMETS2 Smart Meters in certain areas and is slowly ramping up the availability as more engineers become available. I don’t know about Bulb though.

Can you show us photos of how everything is set up please? I’m great at advising about Smart Meters, but I’ll need to call in a few friends about the rest of it.

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