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Best answer by Transparent

Updated on 26/06/24 by Emmanuelle_OVO:

 

Do OVO offer 3 phase smart meters?

 

3 phase (aka polyphase) installations in domestic properties are few and far between, so it's a minority of meter engineers across the country that have the skills required to complete these installations. There are also some technical challenges in making sure your job is allocated to an engineer with these skills but we are just as keen as you are to have Smart available for these sites ASAP, so if you would like to take part in this beta stage release, please consider the steps below:


If you have a single rate 3 phase meter (i.e. not Economy 7 / 2-rate etc.) we would encourage you to book a smart meter appointment as normal online or over the phone on 0330 303 5063. 


This will then go through to a specialist team who will validate that it is single rate job and that an 3 phase engineer is available in your region. If this is the case, they will re-book your appointment with the right engineer. (So please bear in mind your appointment date/time will likely change, but we'll try to keep it the same where possible.)


Unfortunately, if you have a 2-rate meter or are not in an area covered by our current crop of 3 phase skilled engineers, you will need to continue with your heritage meter. We know this will be frustrating, so we are sorry about that, we are working to expand our coverage and by you flagging your interest to us, you are helping us shape where and when that coverage develops. - thank you!

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

 

156 replies

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W
Newcomer
Wheeler1749
Newcomer
February 10, 2024

So lots of forums here about OVO's 3 phase smart meter rollout, but I'm not sure that when the engineer shows up next week they'll be able to fit one.

 

Have just joined OVO with the hope of getting the heat pump plus add on (as I have an eligible Vaillant ASHP). I currently have a dual tariff 3 phase traditional meter, but according to the eligibility criteria, need a smart meter. I've seen that if I had a single rate 3 phase smart meter, there may be hope, but I don't. I'm planning on speaking to OVO soon to try and switch onto a single tariff (as I don't use much elec at night). 

 

So ultimately my questions to OVO are: 

1. Is OVO installing dual rate 3 phase smart meters yet?

2. If i manage to switch onto a single tariff, would OVO be able to install the smart meter?

 

Thanks all in advance. 

Blastoise186
Super User
Blastoise186Super User
Super User
February 10, 2024

Hi @Wheeler1749 ,

Given the timeframe, the best person to ask is probably going to be the installing engineer.

Alternatively, OVO’s Live Chat is currently open right now. Head over to https://ovoenergy.com/help and someone there can check. You need to be quick though - it closes in three hours.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    W
    Newcomer
    Wheeler1749
    Newcomer
    February 10, 2024

    Thanks @Blastoise186, will head over now to ask and update the forum once I have an answer.

    W
    Newcomer
    Wheeler1749
    Newcomer
    February 10, 2024

    So apparently it IS possible.…

    I'll find out for certain on Thursday and post on here.

    Firedog
    Super User
    FiredogSuper User
    Super User
    February 10, 2024

    ~~~ 🤞🏻 ~~~

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
      Emmanuelle_OVO
      Retired Moderator
      Emmanuelle_OVO
      Retired Moderator
      February 12, 2024

      Hey @Wheeler1749,

       

      If you can, pop back to let us know how your experience was 😊

      Renewable Energy? Big Fan.
      W
      Newcomer
      Wheeler1749
      Newcomer
      February 14, 2024

      So..........…

       

      Had a call this evening from the installation engineer (genuinely nice guy) saying he's seen the notes on the system about my meter being 3 phase, and that he can't install one tomorrow.

      He did confirm there are 3 phase qualified engineers in my area, however, when I mentioned about having a dual tariff meter, he confirmed that there is no dual tariff 3 phase smart meters available (software issues).

      I've asked that if I switch to a single rate tariff, will I be able to have a single rate 3 phase smart meter installed. After sending a pic of my meter, he's looking into this for me, and also to see how I can go about downgrading to single phase if I need to. I will post again once I've heard back.

       

      Just goes to show that customer services really don't have a clue! 

      Emmanuelle_OVO
      Retired Moderator
      Emmanuelle_OVO
      Retired Moderator
      February 15, 2024

      I’m sorry to hear it didn’t go to plan, I’m glad the engineer is looking into it for you! I hope this gets resolved soon @Wheeler1749, it sounds very frustrating. 

      Renewable Energy? Big Fan.
      T
      Newcomer
      tomwbo
      Newcomer
      March 27, 2024

      Hi,

      Do you offer a 3 rate smart meter for 3 phase business electricity?  Or any energy company?

       

      Thanks,

      tom

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      March 27, 2024

      Hey @tomwbo !

      Sorry, but OVO is a Domestic-Only Supplier and can’t serve Business customers. You’ll need to look elsewhere UNLESS you’re intending to convert the supply to a Domestic Supply, in which case OVO can serve you once the supply type has been updated.

      3-Phase Smart Meters are still in testing, only a few suppliers have them

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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