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3Phasesupplies
Rank 5
April 19, 2023
Solved

Can't access Online Account until 2023? I'm on the old billing system

  • April 19, 2023
  • 31 replies
  • 879 views

Every month we insert meter readings on the due date required. This was done this month (April) as normal. These meter readings are processed and a monthly account and statement is normally available within 1 to 3 days. Today is day 5 since the meter readings were entered on line. Today we are advised that access to the on line account information will not be available until the end of 2023. ?? Computer migration ??. Can any one advise HOW we are to give meter readings on the next due date. May 2023. There isn’t a smart meter and the data collection management (Actual Meter reader) only attends periodically even though the request is for no more than a three month reading. Can anyone advise??

 

Best answer by Abby_OVO

Updated on the 21/12/23 by Tim_OVO: We’ll be unlocking the new online account for everybody that doesn’t already have access in early 2024. 

 

Hey @3Phasesupplies 

 

Sorry about the troubles you’ve been having lately.

 

Our old billing platform was recently closed down, and this does mean that while we get your account moved over to the new system, you won’t be able to access the online account. 

 

You will still receive pdf statements via email, and if you have any further questions regarding the account, the Support Team will be happy to help you out.

 

Our Support team’s web messaging and WhatsApp opening hours will be:

  • 8am - 6pm Monday to Friday 
  • 9am - 2pm on Saturdays

You can see all open contact channels via our Help Centre

31 replies

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BPLightlog
Super User
BPLightlogSuper User
Super User
April 19, 2023

Hi @jimgamgee1ring can you access your account here https://www.ovoenergy.com/ ?

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Firedog
Super User
FiredogSuper User
Super User
April 19, 2023

This might be more direct: account.ovoenergy.com

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
BPLightlog
Super User
BPLightlogSuper User
Super User
April 19, 2023

As the posts asked about the webpage, that’s what I linked to

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
J
Rank 2
jimgamgee1ring
Rank 2
April 19, 2023

Thank you BPLightlog - following that link gives me back access to what I want to see.  I have my account bookmarked to my auto log in - which now directs me to paym.ovoenergy.com  if I select the home & energy tab on your link - that then takes me to what used to be my home page - sorted!  Why didn’t OVO just re-direct me?  Anyway - thanks  

    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    April 19, 2023

    Hi @3Phasesupplies following a couple of other posts it seems you might be able to get access via https://www.ovoenergy.com/ and log in there

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    April 19, 2023

    There probably will be a redirect eventually. Feel free to suggest one (or at least something better than now)!

    https://forum.ovoenergy.com/ideas 

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    3
    Rank 5
    3PhasesuppliesAuthor
    Rank 5
    April 20, 2023

    Thanks again for the advise. This takes me via another linked route to https://paym.ovoenergy.com.

     

    Exactly the same place.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    April 20, 2023

    The forum moderators have asked for an update from internal teams. We’ll let you know if/when they get one back

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      BPLightlog
      Super User
      BPLightlogSuper User
      Super User
      April 20, 2023

      Thanks again for the advise. This takes me via another linked route to https://paym.ovoenergy.com.

       

      Exactly the same place.

      A few others had been able to access, I thought you might have too. 

      Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
      Emmanuelle_OVO
      Retired Moderator
      Emmanuelle_OVO
      Retired Moderator
      April 20, 2023

      Hey @jimgamgee1ring,

       

      Please can you upload a screenshot of the email you have received if possible? it sounds like it’s not reading very well. 

       

      I can then raise this internally. Please don’t include any personal account details in the screenshot. 

      Renewable Energy? Big Fan.
      Show more replies
      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd