Can't access Online Account until 2023? I'm on the old billing system

Forum|Forum|3 years ago
April 19, 2023
31 replies
879 views

Every month we insert meter readings on the due date required. This was done this month (April) as normal. These meter readings are processed and a monthly account and statement is normally available within 1 to 3 days. Today is day 5 since the meter readings were entered on line. Today we are advised that access to the on line account information will not be available until the end of 2023. ?? Computer migration ??. Can any one advise HOW we are to give meter readings on the next due date. May 2023. There isn’t a smart meter and the data collection management (Actual Meter reader) only attends periodically even though the request is for no more than a three month reading. Can anyone advise??

Best answer by Abby_OVO

Updated on the 21/12/23 by Tim_OVO: We’ll be unlocking the new online account for everybody that doesn’t already have access in early 2024.

Hey @3Phasesupplies

Sorry about the troubles you’ve been having lately.

Our old billing platform was recently closed down, and this does mean that while we get your account moved over to the new system, you won’t be able to access the online account.

You will still receive pdf statements via email, and if you have any further questions regarding the account, the Support Team will be happy to help you out.

Our Support team’s web messaging and WhatsApp opening hours will be:

8am - 6pm Monday to Friday
9am - 2pm on Saturdays

You can see all open contact channels via our Help Centre

Blastoise186

Super User

You can also call 0330 303 5063 and use that system

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3PhasesuppliesAuthor

Rank 5

Thankyou Blastoise 186. Tried this morning before posting onto the forum. I am not sure anyone was manning the phones because after 5 separate attempts and 45 minutes which i won’t ever recover, no answer and my batteries ran flat.

Hence the posting.

Blastoise186

Super User

You can also use Live Chat via https://help.ovoenergy.com but you shouldn’t need to speak to anyone to submit via phone as it’s an automated system.

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3PhasesuppliesAuthor

Rank 5

Therein lies the very problem. We cannot access the online account in order to enter meter readings. We can’t do or see anything via the normal access path.

Any observations would be very welcomed

https://paym.ovoenergy.com

Blastoise186

Super User

Ahh ok. You’re on the old system still. You’ll need to speak to the Sunderland team.

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3PhasesuppliesAuthor

Rank 5

Thanks again for the reply. Is that the same number. Not sure of “Sunderland Team”.

Blastoise186

Super User

It should be, but you may need to ask for a transfer once you get through.

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jimgamgee1ring

Rank 2

Just had an email saying everything is changing and the normal website is undergoing a revamp. It also won’t be available to view usage, bills etc until the end of 2023!!!! You’re surely having a laugh - 7 months to update a website ?