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R
Rank 1
Rich-M
Rank 1
August 24, 2018
Solved

Can I get a SMETS2 smart meter installation when I sign up to OVO?

  • August 24, 2018
  • 78 replies
  • 82803 views

What's the current status with OVO?

Obviously I basically want to know:
- If I sign up now do I get offered a free smart meter installation
- If so, will it be SMETS2?
- If not, is there a scheduled date for when this is likely to be available?

Many thanks,
Rich

Best answer by Nancy_OVO

Updated on 03/07/24 by Abby_OVO

 

OVO are now fitting Aclara second generation SMETS2 (S2) smart meters for all smart meter installations. You can find out more about these meters on our S2 smart meter guide here and more about the installation process here. As with all suppliers there’s never a charge for upgrading to a smart meter.

 

If you decide to switch to OVO, you’ll be able to book a Smart meter installation online once you’ve received your opening statement. You’ll just need your Account number (which you can find on your online account or OVO app - Download for Android or iOS).

 



If you have a traditional pay monthly meter but aren’t yet an OVO member, check out our Better Smart plan (which might offer cheaper rates if you’re happy to get a smart meter installed when you join us) and sign up online here. 

 

Want to learn more about the benefits of going smart? Check out the guide below:
 

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

78 replies

Show previous replies
Mw2870
Newcomer
Mw2870
Newcomer
October 30, 2018
Hi @briss, welcome to the forum.
The last update we had on this was by @Tim_OVO 8 days ago.

Basically, it is a limited roll out of SMETS2 meters at the moment. When you book in your smart meter appointment, it will say which type you're getting.
B
Newcomer
briss
Newcomer
October 30, 2018
Thanks for your prompt response. I have already booked the appointment, where is it supposed to say which type of meter it will be?
Mw2870
Newcomer
Mw2870
Newcomer
October 30, 2018

Supposedly on this page.
But I can't access it, as I already have a meter installed.
If that doesn't work maybe @Tim_OVO can help?

B
Newcomer
briss
Newcomer
October 30, 2018
That page just prompts me to start making a new booking, even if I'm logged in.
Tim_OVO
OVO Staff
Tim_OVO
OVO Forum Legend
November 2, 2018

Supposedly on this page: https://smart.ovoenergy.com/credit
But I can't access it, as I already have a meter installed.
If that doesn't work maybe @Tim_OVO can help?

 

 

 

That page just prompts me to start making a new booking, even if I'm logged in.

 



Yes it will show which SMETS type when the appointment is being booked. If you missed it and want it confirmed, pop us a message on Facebook, Twitter or our Help Centre has online chat. 

 

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
S
Newcomer
smithy1311
Newcomer
December 8, 2018
potential new customer

considering transferring OVO

are you installing SMETS2 in my area? LS28.
Lucy_OVO
Retired Moderator
Lucy_OVO
Retired Moderator
December 11, 2018
Moved your topics over here @smithy1311 - check out the 'best answer' for more info.
You guys know what’s watt
J
Newcomer
jonlin
Newcomer
December 19, 2018
Hi,

If I was to book a smart meter install today would it be a SMETS2 meter?

Kind Regards,

Jonathan
G
Newcomer
Greytech
Newcomer
December 20, 2018
If I book a smart meter installation today will it be a SMETS1 or SMETS2? Post code SN8
Beth_OVO
Retired Moderator
Beth_OVO
Retired Moderator
December 20, 2018
Moved your question to this page @jonlin & @Greytech

We're rolling out SMETS2 meters in some areas. To see if they’re available in your area and you're eligble to have one, you can check here: smart.ovoenergy.com/credit. If they're available, it will shows SMETS2 on the booking page.

Just to bear in mind, If we can only offer you a SMETS1 meter currently, our plan is to remotely upgrade all our SMETS1 meters next year. This means they'll all function in exactly the same way as our SMETS2 meters!
De-lighted to help
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