Skip to main content
Answer

Asked to send a photo of my gas meter by email - what is the email address to use?

  • August 31, 2022
  • 3 replies
  • 2296 views

Earlier this year I received an email from a customer service advisor at Ovo Energy asking me to email her a photo of my gas meter - this was to clear up questions regarding which meter was mine (I live in a flat and there are several different gas meters in the property).

 

I had to wait a couple of weeks to reply as this is second home and imagine my disappointment when, after I sent the email reply at hello@ovoenergy.com I received an instant reply saying that “for my convenience” this email was no longer managed by Ovo. So I rang up and asked one of the customer service advisors which email to use. After rather a long time on hold I was told that the email to use was: customerservice.admin@ovoenergy.com.  So imagine my disappointment when I emailed the photos over only to receive an immediate reply saying this email was “unable to receive email.” 

 

So my simple question therefore is what OVO email can I use to send the photos of my Gas Meter which Ovo has asked me to supply? Thanks

Best answer by Blastoise186

Updated on 07/01/25 by Abby_OVO

Hi @Dawn IC ,

 

It’s now possible to send files to OVO via Live Chat at https://help.ovoenergy.com so that’s what I’d recommend. Fire up a chat with an agent and they can help you out.

 

Feel free to link to this thread as well in case that helps.

3 replies

Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1
  • Plan Zero Hero
  • Answer
  • August 31, 2022

Updated on 07/01/25 by Abby_OVO

Hi @Dawn IC ,

 

It’s now possible to send files to OVO via Live Chat at https://help.ovoenergy.com so that’s what I’d recommend. Fire up a chat with an agent and they can help you out.

 

Feel free to link to this thread as well in case that helps.


  • February 7, 2023

Success as Blastoise186  recommends. Went onto chat, one in the queue and given email to send photos. Learning all the time.


Firedog
Plan Zero Hero
Forum|alt.badge.img
  • Plan Zero Hero
  • February 7, 2023