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Are any other Feed in Tariff (FiT) account holders not receiving the email request to submit their quarterly FIT readings?

Forum|Forum|4 years ago
August 16, 2022
29 replies
3828 views

Are any other FIT account holders not receiving the email request to submit their quarterly FIT readings? I realise that I’d missed one in May, and so I (eventually) spoke to someone on the HelpDesk who checked my account and confirmed that they had the correct email address (I had previously received FIT reading requests via email), and that I should receive the next one that was due on 12th August. I’ve not received this (have checked spam filters) and cannot get through to the FIT Help Desk at the moment (60 minute wait time!!)

Best answer by Tim_OVO

Updated on 31/12/24 by Abby_OVO

Hi @steve167

If you’re only with OVO with your feed in tariff (FiT) arrangement, you won’t have access to the OVO online account portal.

Please be aware that you should be able to do this via the automated email you receive quarterly. If a link isn’t showing on the email we sent, or if you never got the email, our main Support team are able to add this to an internal form on your behalf, which will get sent to OVO’s FIT team. You can send over the reading (and a link to this topic if need be) via online chat.

If you need to contact our FiT Team on the phone you can by calling 0330 303 5063 and selecting ‘4’ when the IVR instructs you to do so.

If you’re FIT has moved over but don’t have your energy account with OVO, your call will be automatically routed to the FiT Team.

You’ll always receive a confirmation email once the reading has been successfully submitted.

Hope this helps! :slight_smile:

Tim_OVOSolved

OVO Forum Legend

Updated on 31/12/24 by Abby_OVO

Hi @steve167

If you’re only with OVO with your feed in tariff (FiT) arrangement, you won’t have access to the OVO online account portal.

Please be aware that you should be able to do this via the automated email you receive quarterly. If a link isn’t showing on the email we sent, or if you never got the email, our main Support team are able to add this to an internal form on your behalf, which will get sent to OVO’s FIT team. You can send over the reading (and a link to this topic if need be) via online chat.

If you need to contact our FiT Team on the phone you can by calling 0330 303 5063 and selecting ‘4’ when the IVR instructs you to do so.

If you’re FIT has moved over but don’t have your energy account with OVO, your call will be automatically routed to the FiT Team.

You’ll always receive a confirmation email once the reading has been successfully submitted.

Hope this helps! :slight_smile:

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Laggers

Newcomer

I was transferred from SSE to OVO for my gas, electric and Solar Energy. Unfortunately GMail decided OVO was a ‘suspect’ company and sent all of their emails to my ‘Spam’ box. By the time I realised this I had missed my September and December FIT submission dates. As soon as I realised this I tried to submit a reading but was told that I could not do this until the next ‘period’ which was 1 March. (For info, SSE allowed you to submit a reading at any time).

1 March has now arrived and I received an email from OVO asking me to submit a FIT reading. I did this, using today’s date of 1 March, but got a message back immediately to say that I could not submit a reading until the current period of 1 June!!

Searching on this forum, I found advice to use the online chat to get any queries on FIT readings addressed. I did this and was told that the online chat team do not deal with FIT readings and gave me an email for the OVO FIT team.

I decided to call OVO directly and got through to their call center (in India?) where they had difficulty understanding what at FIT reading was, but finally they transferred me to a telephone number for the FIT team (which I could not find on the OVO website).

The FIT team (UK based) were helpful insofar as they explained that there were “computer issues” preventing the input of FIT readings. They agreed to call me back when this had been fixed and they registered my fit reading for me over the phone and followed this up with an email confirmation.

A successful outcome, but the end result is that I will be getting my FIT payment in June, almost 1 year after my last one from SSE.

Reading the comments in this forum, it appears that OVO do not go out of their way to help customers who qualified for the FITS scheme. Surely, at the minimum, they should have a dedicated link (tab) on their home page for FITS customers taking them to FAQ, an online chat service, and contact details (including a phone number) for those customers who need it.

Blastoise186

Super User

It has become much easier in recent months. You can now call 0330 303 5063 from the phone number linked to your FiT Account and the system will route you to that team automatically if you’re FiT-Only, or offer FiT Support if you also have an energy supply with OVO.

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MarJiethelonghouse

Newcomer

Persevere….. finally my issue, after being transferred like you from SSE to OVO for FIT payments, has been SOLVED!!!! No payment or readings accepted from June 2022 till December 2022. Not feeling optimistic at that point after so much difficulty but I GOT MY PAYMENT finally this week and received a reading request this morning and sent the reading straight away which was accepted!!!! So 🤞🤞for the future. Once you get on to their system properly, which took me repeated phone calls, messages and complaints and escalated complaints, it appears to click into an efficient system. If only it didn’t take SO MUCH EFFORT on my part.
Good luck!!

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MAG1036

Newcomer

Ovo is the company we now send our FIT results to. We are currently in the period January-March and anticipate sending in the FIT reading on 31st March for this period. However, we have now had an email stating FIT readings should be sent in in June. What is going on? Since 2011 we have submitted readings to SSE every 3 months.

Jeffus

Rank 20

Looks like the email was sent in error, others have reported it and the FIT team told

I have seen this posted by OVO a couple of days ago in reply to a FIT question in case it helps.

I'm sorry you've not received your FIT payment.

Please reach out to the team here who will get this resolved for you: fits@ovoenergy.com.

Just so you know, the FIT team processes readings, statements, and payments at different times of the year, I’ve included their processing times for you below:

Spring
Take/Process readings: March
Statements sent: End of April
Payments sent: End of May

Summer
Take/Process readings: June
Statements sent: End of July
Payments sent: End of August

Autumn
Take/Process readings: September
Statements sent: End of October
Payments sent: End of November

Winter
Take/Process readings: December
Statements sent: End of January
Payments sent: End of February

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MAG1036

Newcomer

I am just wondering WHY the FIT team has requested us to send in FIT readings in JUNE and not March as we had anticipated. Was their email for June a mistake. It would appear from the information provided by Jeffus that it is indeed a mistake. I have copied the above info.

Jeffus

Rank 20

I am just wondering WHY the FIT team has requested us to send in FIT readings in JUNE and not March as we had anticipated. Was their email for June a mistake. It would appear from the information provided by Jeffus that it is indeed a mistake. I have copied the above info.

Yes mistake I think. Was the year 2022?