Skip to main content
Rank 1
August 16, 2022
Solved

Are any other Feed in Tariff (FiT) account holders not receiving the email request to submit their quarterly FIT readings?

  • August 16, 2022
  • 29 replies
  • 3828 views

Are any other FIT account holders not receiving the email request to submit their quarterly FIT readings?  I realise that I’d missed one in May, and so I (eventually) spoke to someone on the HelpDesk who checked my account and confirmed that they had the correct email address (I had previously received FIT reading requests via email), and that I should receive the next one that was due on 12th August.  I’ve not received this (have checked spam filters) and cannot get through to the FIT Help Desk at the moment (60 minute wait time!!)

Best answer by Tim_OVO

Updated on 31/12/24 by Abby_OVO

Hi @steve167 

 

If you’re only with OVO with your feed in tariff (FiT) arrangement, you won’t have access to the OVO online account portal

 

Please be aware that you should be able to do this via the automated email you receive quarterly. If a link isn’t showing on the email we sent, or if you never got the email, our main Support team are able to add this to an internal form on your behalf, which will get sent to OVO’s FIT team. You can send over the reading (and a link to this topic if need be) via online chat

 

If you need to contact our FiT Team on the phone you can by calling 0330 303 5063 and selecting ‘4’ when the IVR instructs you to do so.

 

If you’re FIT has moved over but don’t have your energy account with OVO, your call will be automatically routed to the FiT Team.

 

You’ll always receive a confirmation email once the reading has been successfully submitted.

 

Hope this helps! :slight_smile:

29 replies

Newcomer
March 2, 2023

 

This is the email I received on 1st March, hence Jeffus asking about the date. No correction/apology received as of 13:00 2nd March. Clearly the FIT Team Process is working overtime !

 

Tim_OVO
OVO Staff
OVO Forum Legend
March 3, 2023

Hi @P50WKB @MAG1036 yes as Jeffus has pointed out, the dates in that email are wrong. 

 

Just so you know, the FIT team processes readings, statements, and payments at different times of the year, I’ve included their processing times for you below:

Spring
Take/Process readings: March
Statements sent: End of April
Payments sent: End of May

Summer
Take/Process readings: June
Statements sent: End of July
Payments sent: End of August

Autumn
Take/Process readings: September
Statements sent: End of October
Payments sent: End of November

Winter
Take/Process readings: December
Statements sent: End of January
Payments sent: End of February

 

The feed in tariff team will be sending another email to those who received this error in the coming days. 

 

I’m sorry for any confusion caused. 

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
Newcomer
March 3, 2023

Thanks everyone - we have now had a revised email from OVO with the correct date.  It has come as a surprise that OVO has changed how long it keeps on our FIT money.  With SSE we had the money within 3 weeks of sending in the readings.  I suppose we will adjust to having to wait 8 weeks.  When we received the June email we thought there was another change in OVO’s favour.

Blastoise186
Super User
Super User
March 3, 2023

The way OVO pays out is actually safer than the way SSE used to pay out. SSE used to pay without waiting for Ofgem to cough up first. If Ofgem didn’t reimburse SSE, they’d be out-of-pocket and getting their money back wasn’t always easy.

By waiting for Ofgem to hand over the cash first, OVO doesn’t have to risk taking a hit to its bank balance.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Newcomer
March 3, 2023

That’s a big hole you are digging Blastoise - what about the hit to our bank balance ? As a percentage of my cash flow, OVO’s delayed / late / non payment of my FIT is enormous compared to OVO’s cash flow. I don’t recall SSE ever not getting reimbursed by Ofgem - certainly not since 2012 when I started claiming FIT payments (and getting paid within 3 weeks of submitting the reading !)

Blastoise186
Super User
Super User
March 3, 2023

I’ve always advised against relying on FiT/SEG Payouts to pay other bills or maintain your bank balance with. If you do rely on them, it’s probably a good idea to think through your strategy again.

It’s worth remembering that FiT/SEG don’t necessarily last forever and they could get terminated at anytime. Unlikely to happen, but definitely not impossible. It’s much safer to consider them a bonus thing rather than part of critical cashflow.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Newcomer
March 18, 2023

It’s worth remembering that FiT/SEG don’t necessarily last forever and they could get terminated at anytime. Unlikely to happen, but definitely not impossible. 

My understanding is that I have a watertight un-cancellable contract for my FIT payments (SEG may be different - it’s so low priced I don’t know why anyone bothers) until the end of the period. Do you know otherwise?

Blastoise186
Super User
Super User
March 18, 2023

The most likely reason would be if the government pulls FiT completely. But I don’t see that happening anytime soon

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Newcomer
April 20, 2023

Delayed/Withheld Feed-in-Tariff payments

Those of us with delayed FIT payments have been reminded on several occasions that the FIT Team processes readings, statements and payments at different times of the year.  
In accordance with OVO’s published terms the Spring Quarter timing is thus:
Take/Process readings: March
Statements sent: End of April
Payments sent: End of May

As we are coming rapidly towards the end of April, will the FIT Team or an authorised representative acknowledge here (not on social media) that they are indeed sending out Statements for the Spring Quarter in the next several days with the view to making timely payments in May. From what I gather from other contributors on this Forum I will not be alone in expecting to also receive aggregated missing Statements and outstanding payments for Quarterly FIT readings submitted previously.

Emmanuelle_OVO
Retired Moderator
Retired Moderator
April 21, 2023

Hey @P50WKB,

 

Thank you for your question,

 

As pointed out in your post the schedule for statements is April and payments is the end of May. There may be circumstances which mean a delay is caused such as a missing verification photo. If you don't get the expected payment, reach out to the team on 0330 303 5063 and selecting ‘4’ when the IVR instructs you to do so.

 

 

Renewable Energy? Big Fan.