Applied for OVO's smart export guarantee (SEG) - how long till it's set up?

but I only have one just recently installed smart meter! Won’t the import and export MPAN be the same? 

[I am posting here because I know I only have a rough idea of the actual process, data, etc.]

Nope, they’re always different no matter what meter types are used.

Here’s an extract from the Ofgem document https://www.ofgem.gov.uk/sites/default/files/docs/2020/02/seg_generator_guidance_-_final_for_publication.pdf

OK I get it now.  There are separate import and export MPAN’s for the same smart meter at an address.

How can I find out what the glitch might be which is stopping OVO from telling me my export MPAN?  I cannot find out a tel no or URL for making such inquiries to OVO.

The only number I know is the contact number -  tel:03303035063

and then I believe it’s option 4 for SEG

As you mentioned earlier, they do need to get in touch with your DNO to review but I’ve no idea on timing. 
There’s also an email which you may have used before seg@ovoenergy.com

There’s more info here 

I sent in all my documents in January. My installer provided a DNO from sp manweb and a pdf of the connection agreement. SP manweb also supplied a MPAN export number. I keep getting emails saying I haven’t supplied a DNO. I have called, emailed etc sent the documents numerous times but I just keep getting the same email saying they need a DNO in order to apply for an MPAN number. It’s like talking to a robot. I ask them to review the documents and the ask me to send a DNO. I’ve missed about £140 of seg so far. Got another email today asking for a DNO so they can apply for an MPAN number which I’ve sent them 5 times. The latest email says if I don’t send the information in ten days they will close the application. I don’t know what else to do

Hey @stevesemaphore,

I’m really sorry to hear this, it sounds very frustrating.

I’ve found a similar topic with the following advice:

I’ve recently been advised that a smart export guarantee (SEG) applicant is only eligible for SEG once an export supply number (MPAN) has been created. As soon as that's been done we ask the customer for an opening reading which is the point they will be paid from. Unfortunately we cannot make payment for anything exported before then.

At the moment there’s a longer time frame than usual for applications and emails to the SEG team. Any customers still waiting to be set up may wish to cancel their SEG application with OVO and re-apply elsewhere as a different supplier may be able to register them quicker. It's not ideal by any means but unfortunately we can't process any quicker than we currently are.

I’m sure you are emailing the correct address but just to confirm it’s: seg@ovoenergy.com.

Hope this helps. 

Two months after I made a SEG Application to OVO I lost patience with them.  All they could tell me on the progress of my application was a very general response that they were terribly busy.  I eventually found out how to email my DNO who replied within a few days, giving me my allocated export MPAN.  After a pause to be poorly for a while, I applied to transfer to Octopus, for both my gas and electricity consumption and my solar panel export (15p per kWh fixed).  After some web searching to find out how to read my two smart meters for units used to date (not obvious when faced with just the meters and no guidance), I am now with Octopus and am waiting to be told when I shall be paid for electricity exported.  I also have a credit balance with OVO that should now be repaid.  So I am nearing the end of my saga and am beginning to gain good experiences as a new customer of Octopus.

Yesterday Aug 24 2023, Octopus told me I was set up for export, and OVO actually refunded the £1,000+ credit built up on my account.  Tonight I sent Octopus my smart meter readings, so I should now be earning money from all that sunshine we have all been enjoying.  So Octopus took about 20 days to complete my SEG Application, albeit with an export MPAN already allocated.  Not bad, and much better than OVO!

The answer to the long delays from Ovo is for them to employ more staff and for them to have a dedicated phone line for the SEG team... COME ON OVO - MAKE US SOME HAPPY CUSTOMERS!!