Applied for OVO's smart export guarantee (SEG) - how long till it's set up?

We’ll be getting to that complaint, @sijulien and you’ll be getting paid for any feed in tariff generated / exported energy. Thanks for bearing with the team whilst they get this sorted for you. 

Incidentally if you did move to a different feed in tariff provider that wouldn’t stop us from sorting out the account and sending you payments that covered the duration from the last time you got a payment with your old provider to the time when the new provider takes over. 

Thanks Tim. I am still in a form of limbo as I do not have an account to migrate from. I lack the confidence that you would be able to sort things out as you indicate given the response to date. I would be delighted to learn things are moving on but …

Hi @robbo75 

Did you get your issue sorted in the end?

Hi is anyone else getting mest about with there feed in  tariff application. We applied back in February have had conformation email but still haven’t received are account . Now they are saying that we have to reapply . This means we may lose out on the electricity we have allredy supplied them . 

The feed in tariff finished quite a while ago. You would need to apply for the SEG. 
Also not sure why you’ve posted this as an idea

It’s not an idea it’s an issue, didn’t know where else to  post it !

Hi @Rodh 

Sorry to hear about this.

We don’t have access to this on the Forum so you’ll need to get in touch with the team. 

You can get in touch with the right team via their contact email of either; fits@ovoenergy.com or seg@ovoenergy.com.

Alternatively, you can speak to our Team by calling 0330 303 5063 and selecting ‘4’ when the IVR instructs you to do so.

We’ve recently been advised that a smart export guarantee (SEG) applicant is only eligible for SEG once an export supply number (MPAN) has been created. As soon as that's been done we ask the customer for an opening reading which is the point they will be paid from. Unfortunately we cannot make payment for anything exported before then.

At the moment there’s a longer time frame than usual for applications and emails to the SEG team. Any customers still waiting to be set up may wish to cancel their SEG application with OVO and re-apply elsewhere as a different supplier may be able to register them quicker. It's not ideal by any means but unfortunately we can't process any quicker than we currently are.

I’ve linked below to a couple of similar topics that may also be helpful to you:

Hi

I first applied in July 2022 but was missing my G98.

I had hassle getting my G98 and finally obtained it myself after a phone call to my DNO and it arrived by email in April 2023 five minutes after my call.

I sent it off and have been waiting ever since.

Last week, I was invited to resubmit my documents as detailed in my other  thread.

So, in conclusion, don’t hold your breath!

Get an aircon unit and a heated electric towel rail and use as much of your generated electricity as you can.

Regards

Ladyrose

what documents do I need to start exporting energy to grid

Hi ​@jennywren , if it’s a new export, then you need to choose a ‘supplier’ to export via (OVO or whoever - it doesn’t have to be the same as your supplier).

Then request an export MPAN for your meter if not already set up (usually via the chosen route).

They will probably ask for the system specification and certification documents (MCS or otherwise) and there will be a little time for this to be set up.

Once set up, you send a start reading, then if via smart meter, it should be automatic.

OFGEM have some good guidance as they oversee the whole scheme.

Hi ​@jennywren  and welcome to the OVO Forum, I’ve awarded your Solar Panels badge 😁.

I can see ​@BPLightlog has given some great info here, and I just wanted to link you to our own Smart Export Guarantee (SEG) offering. With OVO you can earn money from your unused energy with SEG. We'll pay you for any leftover energy you export back to the grid. You can find out more, and sign up, here.

What do I need to sign up?

Here's what you'll need to get started:

• MCS-certified renewable energy system or equivalent
• A smart meter to track your exported energy
• Your Meter Point Administration Number (MPAN)
• You can't receive FIT export payments or public grants if you sign up to SEG

For more details on what you need for SEG, read our FAQs and the application form.

You can also find some really helpful info and previous posts in this Forum FAQ page:

Cheers!