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Best answer by Peter E

I don't use my account very often and it took 30 seconds to load and another 20 to find all the data. It's roughly what it took the last time.

 

Closed it down and opened it again and it took the same amount of time.

 

Closed it down, cleared the cache and data, restarted and after logging in it took the same amount of time. It seems normal to me. A bit slow as apps go but seems normal.

 

Peter

 

13 replies

Blastoise186
Super User
Blastoise186Super User
Super User
July 5, 2025

Could you provide more details please ​@JoE. ?

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N
Newcomer
Nickjb
Newcomer
July 6, 2025

I've had the problem for weeks, I log in and it gets to "loading one more thing" or similar, and then hangs for 20 seconds. It the may load properly but usually not.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    July 6, 2025

    Hmm… I can’t reproduce this…

    I’d say reinstall the app and see if that helps. If it does NOT, please tell me what device you’re using and what version of Android/iOS you’re on.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    N
    Newcomer
    Nickjb
    Newcomer
    July 6, 2025

    I have reinstalled the app. I have also stopped it, cleared cache and restarted it. Android 13, Motorola G52 5g . Hope that helps

    Peter E
    Super User
    Peter ESuper UserSolved
    Super User
    July 6, 2025

    I don't use my account very often and it took 30 seconds to load and another 20 to find all the data. It's roughly what it took the last time.

     

    Closed it down and opened it again and it took the same amount of time.

     

    Closed it down, cleared the cache and data, restarted and after logging in it took the same amount of time. It seems normal to me. A bit slow as apps go but seems normal.

     

    Peter

     

    Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
    Nukecad
    Super User
    NukecadSuper User
    Super User
    July 6, 2025

    Since I first installed it (and then reinstalled it) I have been frustrated about how slow the Android app is to load.

    “Just one more thing” for a minute or more - and when it does finally get there a red warning that not all data could be loaded.

    My “go to” is the webpage; but “Beyond” stuff like Power Move is only in the app now.

    I said, Hey - Watts going on.
      Peter E
      Super User
      Peter ESuper User
      Super User
      July 6, 2025

      I get the ‘Not all data could be loaded’ as well but it is for a flat that is no longer used so it is not using any electricity and I thought that was the reason I was getting the message.

       

      Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
      N
      Newcomer
      Nickjb
      Newcomer
      July 6, 2025

      My experience is exactly the same as Nukecad. It has always been slow to load, but never this slow and I never had the error message. This problem started around 1 to 2 months ago

        Peter E
        Super User
        Peter ESuper User
        Super User
        July 6, 2025

        ​@Nickjb That seems about right. I don't remember seeing the ‘Not all data ...’ message three months ago

        Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
        N
        Newcomer
        Nickjb
        Newcomer
        July 11, 2025

        As from yesterday all now seems well (miraculously). Still on the slow side but it always was

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