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Best answer by Peter E

I don't use my account very often and it took 30 seconds to load and another 20 to find all the data. It's roughly what it took the last time.

 

Closed it down and opened it again and it took the same amount of time.

 

Closed it down, cleared the cache and data, restarted and after logging in it took the same amount of time. It seems normal to me. A bit slow as apps go but seems normal.

 

Peter

 

13 replies

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Chris_OVO
Community Manager
Chris_OVO
Community Manager
July 11, 2025

Hey ​@JoE., ​@Nickjb, ​@Peter E & ​@Nukecad 

 

Thanks for flagging this! ​@Ben_OVO and I also noticed this when we were in Bristol. I've asked internally if this is something we're aware of or currently addressing. We'll provide an update when we know more.

Renewable energy jokes never get old.
N
Newcomer
Nickjb
Newcomer
July 17, 2025

As of the last few days the app has been working fine. In fact it's never been this quick to load since I installed years ago!! So my guess is OVO has done something to sort it?

    Peter E
    Super User
    Peter ESuper User
    Super User
    July 17, 2025

    Ok. I've just timed full loading at 20 seconds compared to 50. Pretty impressive but I have also just gone from 17Mbs to 150Mbs FTTP so maybe some of that is my change to fibre. Just thought you would like to know. 

    Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
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