Android app has stopped showing electricity usage - gas is still showing?

That check isn't working, I'm afraid. Tried in different browsers.

Probably means your meter has yet to be migrated to the DCC

https://www.glowmarkt.com/

All meters should be migrated by the end of the year or they should be replaced next year.

Else i would have suggest trying one of the 3rd party apps

But i don't think that will work

Could you post a photo of your meter @Blastoise186 is great at identifying meters and may have a bit of info that is useful

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Rank 20

Check your meter here

squiffellAuthor

Rank 2

Check your meter here

https://account.ovoenergy.com/meter-readings/history/electricity

That check isn't working, I'm afraid. Tried in different browsers.

squiffellAuthor

Rank 2

As an example

That page looks similar to mine. I posted a screenshot, see further up.

squiffellAuthor

Rank 2

Thanks very much for trying to help, jeffus!

JeffusSolved

Rank 20

Updated on 07/02/25 by Abby_OVO

Accounts with meters that weren’t able to communicate with the DDC during the migration, will be contacted to have the meter replaced to ensure that it can communicate with us as it should be.

Check your meter here

That check isn't working, I'm afraid. Tried in different browsers.

Probably means your meter has yet to be migrated to the DCC

https://www.glowmarkt.com/

All meters should be migrated by the end of the year or they should be replaced next year.

Else i would have suggest trying one of the 3rd party apps

But i don't think that will work

Could you post a photo of your meter @Blastoise186 is great at identifying meters and may have a bit of info that is useful

squiffellAuthor

Rank 2

Check your meter here

That check isn't working, I'm afraid. Tried in different browsers.

Probably means your meter has yet to be migrated to the DCC

All meters should be migrated by the end of the year or they should be replaced next year.

Could be that. My meter is from 2014. Still doesn't Explain why the android app and my OVO account website stopped displaying electricity usage information.

Rank 20

Check your meter here

That check isn't working, I'm afraid. Tried in different browsers.

Probably means your meter has yet to be migrated to the DCC

All meters should be migrated by the end of the year or they should be replaced next year.

Could be that. My meter is from 2014.

Post a photo of your meter for @Blastoise186 to look at

Rank 20

Check your meter here

That check isn't working, I'm afraid. Tried in different browsers.

Probably means your meter has yet to be migrated to the DCC

All meters should be migrated by the end of the year or they should be replaced next year.

Could be that. My meter is from 2014. Still doesn't Explain why the android app and my OVO account website stopped displaying electricity usage information.

Yep.

All we can realistically do is look for pointers about the issue that you can then feedback to the ovo support team.

We can tell quite a bit by asking questions which usually helps.

On the Usage page, on the Year tab, is there anything in the running total so far for November? Or is that blank as well

squiffellAuthor

Rank 2

Check your meter here

That check isn't working, I'm afraid. Tried in different browsers.

Probably means your meter has yet to be migrated to the DCC

All meters should be migrated by the end of the year or they should be replaced next year.

Could be that. My meter is from 2014. Still doesn't Explain why the android app and my OVO account website stopped displaying electricity usage information.

Yep.

All we can realistically do is look for pointers about the issue that you can then feedback to the ovo support team.

We can tell quite a bit by asking questions which usually helps.

On the Usage page, on the Year tab, is there anything in the running total so far for November? Or is that blank as well

It's blank as well. But View Meter History shows readings for each day after 19 October, see screenshot way up.

Rank 20

Check your meter here

That check isn't working, I'm afraid. Tried in different browsers.

Probably means your meter has yet to be migrated to the DCC