Hi, my android OVO app hasn't shown any electricity usage/cost since 20th October. Gas is fine. I've checked my SMETS1 smart meter and it's blinking and pausing as it should, therefore sending data. AFAIK, I have the latest version of the app, 15.5.0.
Updated on 07/02/25 by Abby_OVO
Accounts with meters that weren’t able to communicate with the DDC during the migration, will be contacted to have the meter replaced to ensure that it can communicate with us as it should be.
Check your meter here
That check isn't working, I'm afraid. Tried in different browsers.
Probably means your meter has yet to be migrated to the DCC
All meters should be migrated by the end of the year or they should be replaced next year.
Else i would have suggest trying one of the 3rd party apps
But i don't think that will work
Could you post a photo of your meter
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.
OVO (S) Gas Limited is part of OVO Group Ltd
