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Abby_OVO
Abby_OVOBest Answer
Community Manager
October 19, 2023

Hey @Laccy40 & @felixthecat plus anyone else impacted by this error.

 

We’re really sorry. There was a technical issue when sending out the mid-month emails for October. 

 

For those with a peak percentage between 12.50% & 13.50% you would have received an email stating you were not on track for October’s target. This was in error and you are actually on track to hit this target this month!​​​​​​

Currently Playing: She's Electric
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Abby_OVO
Community Manager
Abby_OVO
Community Manager
October 19, 2023

Hey @Laccy40, @felixthecat 

 

I’ve raised this issue with the team. I’ll pop back on hear when I hear back from them.

 

Like MCH59 mentioned it does sound like there’s been an error with the wording or target in some emails, I’ll get an update for you as soon as possible.

That looks suspiciously like whatever is generating the emails is still using the old 12.5% target.

 

Currently Playing: She's Electric
    Abby_OVO
    Community Manager
    Abby_OVOBest Answer
    Community Manager
    October 19, 2023

    Hey @Laccy40 & @felixthecat plus anyone else impacted by this error.

     

    We’re really sorry. There was a technical issue when sending out the mid-month emails for October. 

     

    For those with a peak percentage between 12.50% & 13.50% you would have received an email stating you were not on track for October’s target. This was in error and you are actually on track to hit this target this month!​​​​​​

    Currently Playing: She's Electric
      Jeffus
      Rank 20
      Jeffus
      Rank 20
      October 19, 2023

      Hey @Laccy40 & @felixthecat plus anyone else impacted by this error.

       

      We’re really sorry. There was a technical issue when sending out the mid-month emails for October. 

       

      For those with a peak percentage between 12.50% & 13.50% you would have received an email stating you were not on track for October’s target. This was in error and you are actually on track to hit this target this month!​​​​​​

      Do you know if new emails be going out @Abby_OVO 

        Abby_OVO
        Community Manager
        Abby_OVO
        Community Manager
        October 19, 2023

        Hey @Jeffus 

         

        Yes, the team are working on getting corrected emails sent out as soon as we can to anyone who has been impacted, these should be out by the end of the week.

        Currently Playing: She's Electric
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