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Laccy40
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October 18, 2023
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An error with the October mid-month email update

  • October 18, 2023
  • 14 replies
  • 1112 views

I’ve just received an email with my autumn update. It says that I’m not on track to reach my target of using less than 13.5% of energy between the set hours, then tells me that I’m using 12.78%. Which in my mind is less than 13.5%. What am I not understanding?

    Best answer by Abby_OVO

    Hey @Laccy40 & @felixthecat plus anyone else impacted by this error.

     

    We’re really sorry. There was a technical issue when sending out the mid-month emails for October. 

     

    For those with a peak percentage between 12.50% & 13.50% you would have received an email stating you were not on track for October’s target. This was in error and you are actually on track to hit this target this month!​​​​​​

    14 replies

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    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    October 19, 2023

    Hey @Laccy40, @felixthecat 

     

    I’ve raised this issue with the team. I’ll pop back on hear when I hear back from them.

     

    Like MCH59 mentioned it does sound like there’s been an error with the wording or target in some emails, I’ll get an update for you as soon as possible.

    That looks suspiciously like whatever is generating the emails is still using the old 12.5% target.

     

    Currently Playing: She's Electric
      Abby_OVO
      Community Manager
      Abby_OVOSolved
      Community Manager
      October 19, 2023

      Hey @Laccy40 & @felixthecat plus anyone else impacted by this error.

       

      We’re really sorry. There was a technical issue when sending out the mid-month emails for October. 

       

      For those with a peak percentage between 12.50% & 13.50% you would have received an email stating you were not on track for October’s target. This was in error and you are actually on track to hit this target this month!​​​​​​

      Currently Playing: She's Electric
        Jeffus
        Rank 20
        Jeffus
        Rank 20
        October 19, 2023

        Hey @Laccy40 & @felixthecat plus anyone else impacted by this error.

         

        We’re really sorry. There was a technical issue when sending out the mid-month emails for October. 

         

        For those with a peak percentage between 12.50% & 13.50% you would have received an email stating you were not on track for October’s target. This was in error and you are actually on track to hit this target this month!​​​​​​

        Do you know if new emails be going out @Abby_OVO 

          Abby_OVO
          Community Manager
          Abby_OVO
          Community Manager
          October 19, 2023

          Hey @Jeffus 

           

          Yes, the team are working on getting corrected emails sent out as soon as we can to anyone who has been impacted, these should be out by the end of the week.

          Currently Playing: She's Electric
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