Unfortunately this forum is basically customers helping each other out, no one here can check your account. 

Ultimately you will have to contact OVO

https://help.ovoenergy.com/#contact_us_container

https://www.facebook.com/ovoenergy

It could be that although you are eligible, you will have to actually apply via the government form

https://www.gov.uk/apply-alternative-fuel-bill-support-if-not-automatic

I would contact OVO again to double check if they are going to pay. If not then apply via the government form. 

https://www.gov.uk/apply-alternative-fuel-bill-support-if-not-automatic

@DMGM 

@Jesse … thanks for the info, I understand this is a forum for OVO customers, so the wording of my initial post was probably incorrect and should have asked if others had received the payment already and/or if other OVO customers were still waiting, like us!

Thanks Jeffus - I really appreciate you taking the time to forward this link - our application has now been submitted (fairly painless once I’d located and photographed a recent oil invoice to prove I’d spent money on alternative fuel this winter) - apparently, if approved, the payment will be made by our local authority now rather than electricity supplier … but it might take 6 weeks - fingers crossed it’s somewhat quicker than that - I’ll need to order more oil before then ! Thanks again for the link.

No worries @Gdbliss 

In case it helps

We have seen other posters have received the payment in their bank account. 

I think from memory the only ones we have seen who haven't had the payment are ones that didn't get the email from OVO. 

This is what OVO have previously said about the payments

All Alternative Fuel Payment Direct Debit refunds are due to be bulk triggered on 13-14th February for OVO and 14th-15th February for SSE. They should then take about 3 working days to land in the respective bank accounts. 

Obviously i don't know but I fear the OVO person you chatted to could possibly have been confused. The government form for manual applications was launched in the last few hours, but i would double check with OVO before using it.

Let us know how you get on chatting to OVO in case it helps other customers. 

Happy to help @DMGM

If you could post progress that will really help other customers

The separate manual process for the Energy Bill Support Scheme that launched last week was a similar 6 weeks. We will keep an eye out for anyone who posts about that. 

Will do Jeffus - so far all I have is an email confirmation that my application has been received … watch this space for updates !

Thanks!

We’ve also gone ahead and updated a bunch of threads tonight (as you’ve probably seen!) as well as let the Forum Moderators know about that form being ready to go. Hopefully it’ll go a lot smoother from here!

We’ve still got a few more threads to catch and probably a bunch of best answers to update, but leave that with us as we’ll catch them all sooner or later. :)

Have also submitted my application just now.

HINT: when the system asked for the name on my bank account I entered it as shown on my  cheque book ie. initials and surname, but the response was this did not match bank records but was a close match (apparently not close enough to continue the application!).  Would not proceed until I tried typing in my full name which it then accepted.

Update: Success at last ! Had to send further proof of address to my local council via email last week - but finally had confirmation that the application was successful and funds arrived into my account today.