Updated on 21/06/23 by Abby_OVO
The scheme is closed at the moment. We’ll update this topic when we have information on the scheme for the upcoming year
Think you are eligible for the AFP but didn’t receive it?
You can apply on the GOV website here. If you cannot apply online, call the helpline:
Government Payment for Alternative Fuels (like heating oil)
The Government has now confirmed details about how the ‘Alternative Fuel’ payments (AFP) will be made. This includes households without a direct relationship to an energy supplier.
Information taken from the GOV website where you can find the latest updates on this topic
We have now received the supply numbers (MPANs) of eligible customers from The Department of Business Energy and Industrial Strategy (BEIS) and will be issuing a communication to these customers as soon as possible to inform them that they will receive the Alternative Fuel Payments (AFP) support.
AFP support will be issued as per the Energy Bills Support Scheme (EBSS) payments, so by either a payment to the customer's bank account, if paid by direct debit or as credit added to their energy account if they pay on demand.
For PAYG customers credit will be added directly to the customer's smart prepayment meter; or a cash voucher issued if it’s a traditional meter. We intend on adding a note to OVO customer accounts to make it clear that they have been deemed as eligible by BEIS. So if you don’t receive a communication from us, Support should be able to advise if you have been deemed eligible or not.
We’re planning to start making these payments from 13 February, if you’re looking for more information on the AFP or on wider ‘Help For Households’ support schemes, can find this here.
Think you are eligible for the AFP but didn’t receive it?
You can apply on the GOV website here.
If you cannot apply online, call the helpline:
Telephone: 0808 175 3287
Monday to Friday, 8am to 6pm
Find out about call charges
Energy bills support in England, Scotland and Wales will be via ‘EBSS Alternative Funding’ and ‘Alternative Fuel Payments’
- People in England, Scotland and Wales without a direct relationship to a domestic energy supplier, will receive a £400 discount on their fuel bills through the Energy Bills Support Scheme Alternative Funding (EBSS Alternative Funding).
- The government is also providing a further £200 Alternative Fuel Payment (AFP) to help those households in England, Scotland and Wales who use alternative fuels such as biomass or heating oil to heat their homes this winter. Most households eligible for the AFP support in UK, will receive the payment automatically via their electricity supplier in February, with no need to take any action.
- However, households who will need to apply for the AFP, for example because they do not have a relationship with an electricity supplier, will be able to do so in February, through the same GOV.UK portal as the one that will be used to apply for support under the EBSS Alternative Funding scheme.
“Online applications will open in January for households in England, Scotland and Wales who are eligible for the £400 EBSS Alternative Funding to submit their details, alongside a helpline for those without online access. Payments to households that meet the eligibility criteria – including people who get their energy through a commercial contract or who are off-grid – will be made by local authorities in Great Britain. This is likely to include:
- care home residents
- residents of park homes
- tenants in certain private and social rented homes
- homes supplied via private wires
- residents of caravans and houseboats on registered sites
- farmers living in domestic farmhouses
- off-grid households”
Telephone: 0808 175 3287
Monday to Friday, 8am to 6pm
Find out about call charges
Could a member of the OVO customer team please provide an update of how and when payments will be made and who does or does not qualify automatically. Seems a simple request.
Hi @DMGM @menniej2
OVO have provided the answers to most of these on a simple web page. The other answers from an OVO staff member are in posts i have linked to (#4, #5)
1. How it will be paid:
https://www.ovoenergy.com/alternative-fuel-payment
2. Who qualifies
https://www.ovoenergy.com/alternative-fuel-payment
This above link is a summary and consistent with the government public announcement to consumers
https://www.gov.uk/get-help-energy-bills/alternative-fuels
If you want to see the full details of who is eligible and how the government selected customers you can look at this document given to suppliers. It has much more detail but wasn't written for consumers.
https://www.gov.uk/government/publications/domestic-alternative-fuel-payment-afp-scheme-in-great-britain-guidance-for-electricity-suppliers
3. What happens if you don't get it automatically (there will be a page on gov.uk, it isn't there yet, if you don't get the payment and you think you should. The government has not said when the form will be available)
https://www.ovoenergy.com/alternative-fuel-payment
4. When will the payments be made. An OVO staff member has provided this information
5. Can i check if i am on the list of eligible households the government has given to OVO if I haven't received an email? This was provided by an OVO staff member on this forum , so try calling the Support Team.
"We intend on adding a memo to customer accounts to make it clear that they have been deemed as eligible by BEIS, so this will become clear to customer service agents"
Does that answer your questions?
Is there anything else you would like to ask?
