Why have I received a bill covering energy used before I moved in to my new home?

Hi @Traceystyles72,

I’m sorry to hear this.

I can see our forum volunteer BPLightlog has already given some good advice here.

Did the debt letter that you received have an account number on it? If so, you should be able to use this account number as the debt would be linked to it. 

Please contact our Support team so they can look into this further for you. I’m afraid we don’t have access to accounts via the forum so we’re unable to do this here.

Please let us know if you have any problems getting through to the team.

We are double checking the exact date he moved out, which isn't helped as the letting agent appears to no longer be in business but do have bank statements etc... at his new address and last date of paying the agency.

Billing was in my Dad's name, so whilst he moved out as the landlord/owner was looking yo sell the property therefore my dad did not have any surety the buyer would continue as a landlord he moved. It looks like the house was sold in May 23, likely the reason the debt letter mentions a June 23 date for the bill.

I've taken some time off work as suspect this won't be straightforward to reach the correct dept and will need to be with my dad to 'authorise ' I can speak on his behalf. He's 80 in December so will be looking at power of attorney etc.. after this to avoid situations like this happening.

As you can likely imagine, it's a lot of stress on an older guy to be hit with a bill like this.

HI that's good to know that the number on the debt letter should work. We tried to get through and felt like we went round in IVR circles trying to figure out how to speak with someone, hence the question of what is the best contact number for them.

I know I'll need him with me to authorise me to act on his behalf as he's finding this quite stressful and confusing as he thought he did everything correctly when exiting the property hence a £12k bill for a property he moved out of in 2018 has given him quite a scare.

Hi @Traceystyles72,

The team can be contacted by phone on 0330 303 5063 (Mon-Fri 9am-5pm). 

This thread may also help: 

Please keep us updated.

I just moved to a new a house and the electric bill is going crazy. In less than a week I have £80 bill. How do I resolve this because it makes no sense. Especially when I’ve barely used any appliances in the property. Everything is switched off asides one or two heaters that come on at intervals. I’m thinking of going to a different supplier at this rate. Smh

Where do you see the £80 bill ​@chigboking ?

It’s showing on the smart meter ​@BPLightlog 

The Meter itself doesn’t know that you just moved in - that figure is for guidance only and should not be relied upon for billing.

Do you mean the smart meter itself or on the in home display (IHD)?

Yes so the meter that display the readings/ billings. That’s where that price is showing.  Even on the app for example on the 1st of Feb it says I consumed 40kwh which is quite shocking.