Why have I received a bill covering energy used before I moved in to my new home?

Hey @richieswansea,

I’m sorry to hear this, it sounds very stressful.

I’ll ask Forum_Support to reach out, please keep an eye on your private messages. 

hi,

Not long after i posted this i had an email from OVO asking for more information about the account…

So i replied and sent over my address and details and a screen shot of the messages you were sending me, and clearly stating what was going on, and that i was being chased for a bill that was not mine…

I then had an email back saying phone the collections team and “I was informed by your email regarding the message that you are receiving to settle a payment” i literally have no words, every single thing i say just gets ignored, why am i wasting my time typing.

I just cannot understand why this is so difficult for OVO to read an email or understand what is going on.

I literally have no choice but to push this outside of OVO as nothing is happening and no matter what i say or send it does not get understood.

Forum_Support will be in touch today @richieswansea 

I really need help and advice! 
 

I have recently been informed I owe OVO around £6500. I moved to my new house in April 2022 and payed an average of £45 per month. In July 2023 I got charged £80.43. All of a sudden In August 2023 I got charged £1,213.56. This carried on until November 2023. In December 2023 it then goes down to £390.18.

can someone please shed some light. We are in communication with OVO and think our electricity cost is just ridiculous. This will affect me financially and think this overcharge is ridiculous. 
 

can someone tell me how this is even possible? 

Hi @ivneet,

I recommend speaking with our Support Team about this. As we can’t see accounts on the Forum, it would be hard for us to understand what is causing the high bills. The Support Team will be able to review the account with you and, if necessary, raise a case with our billing team for any errors. 

You can find financial support options if you are struggling with your payments. 

I hope you get this resolved soon. 

Help! I don’t know if OVO customer services reads these questions, but maybe someone can suggest a solution as I have written to them twice about this and yet I still get threatening letters from them.

WE DO NOT HAVE AN ACCOUNT WITH OVO! NOT EVER!

And neither have we had an account with SSE, we have been with British Gas for years and are now with EDF. Over the last 18 months we have been receiving letters from OVO asking for meter readings and and saying we are at risk of debt. The letter is addressed to “Mr The Customer” and they say they haven’t had a meter reading since last year. If they have a meter reading I don’t know where they have one from as there is no meter at my house. My house is part of a farm and is on the same supply as the farm for which we are billed by EDF.

Any suggestions on how I resolve this?

Hi @landroverman ,

To resolve this, I’d suggest trying 0800 069 9831 - this is the best number at OVO to resolve issues like this one.

I will also inform the Forum Moderators.

Hey @landroverman, 

I’m sorry to hear about the letters you’ve been receiving. As we don’t have access to account information here, the best place to get support with this would be our Support Team. I wouldn’t recommend using email, as the system would need an active account to filter the email through correctly. 

I hope this helps and let us know if you manage to get this resolved! 

My dad has received a debt letter for Ovo (he was SSE) from a property he moved out of pre COVID. He cannot remember if he told SSE he was moving but had to move out as the landlord was selling the property, so we are checking dates he moved in to his current house.

The debt letter says it is for supply in 2023.

Who are we best to contact as we do not have an Ovo account number so are struggling to speak to someone to resolve this matter which is causing a lot of stress for him.

It would be best if you/he had any record of date of leaving the property - together with date of new accommodation. 
For that previous property, you don’t mention if the billing was via the landlord or direct to SSE (presumably direct if there’s a follow up).

Once you have some detail to submit, I’m sure someone can find a department to get in touch with. Hope you can find some paperwork.