So my term is ending in July, I now have battery + solar and ovo doesn’t make a lot of sense to stay, even been advised that switching is my interest from ovo customer support to make the use of the battery.
I haven’t actually received any SEG payments yet, am due my first one within 8 weeks from June 1st I’ve been advised, but since its Quartey what happens if I switch? I’m assuming it gets credited to my Ovo account which is already insanely in credit due to anytime charging messing up dd estimations.
Would I loose SEG from June if I switch in July? payments for SEG just seem to confuse me and as I haven’t received anything yet I’m just assuming its credited to the account?
I’d prefer to stay with OVO for convivence but when competition works out drastically cheaper to switch it doesn’t make sense anymore to stay.
what happens with SEG payments switching away from OVO?
+2Best answer by Ben_OVO
Hi again
I’ve had an answer back from the team:
We would await the closing read from their new supplier and then close the account automatically. If for any reason we don’t get a read or it’s incorrect then we would reach out to the customer.
Their final payment will be sent in the next payment window
+4Hiya
I’ve reached out internally to get some clarification on this. I’d also recommend that you ask the team directly via email at seg@ovoenergy.com.
let us know how you get on, and I’ll also update this thread if I get an answer back first,
+4Hi again
I’ve had an answer back from the team:
We would await the closing read from their new supplier and then close the account automatically. If for any reason we don’t get a read or it’s incorrect then we would reach out to the customer.
Their final payment will be sent in the next payment window
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